Unable to accept new iCloud Terms and Conditions on my iPhone 14 Pro

I have a notification on my iPhone 14 Pro (iOS version 17.6.1) that I must accept the new iCloud terms and conditions. However, when I tap “Continue”, I get a “Cannot Complete Action” error message (screenshot attached).

I have tried restarting my iPhone.

When I look online for advice, one post says to reset my network settings. However, I’m wary of undoing anything irreversible.

How do I get past this error message?

[Re-Titled by Moderator]

iPhone 14 Pro, iOS 17

Posted on Nov 11, 2024 4:28 PM

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25 replies

Mamapix

Level 1

30 points

Nov 14, 2024 6:33 AM in response to tsaar

Good luck!🍀

tsaar

Level 1

37 points

Nov 14, 2024 6:38 AM in response to Mamapix

I just uninstalled Wireguard, shut down my phone and powered it back up.

Still the same error in my case. Will do some more testing.

adamhh

Level 1

9 points

Nov 16, 2024 1:09 AM in response to Hectic Electron

I cannot upgrade to iOS 18. I’ve an Xs. I’ve had the ‘Cannot complete’ for a week now.

cjp987

Level 1

41 points

Nov 17, 2024 7:34 PM in response to Hectic Electron

I have the same issue. Older 6th gen iPad so I can't upgrade past 17.7.1. VPN not in use.

adamhh

Level 1

9 points

Nov 18, 2024 1:30 PM in response to Mamapix

Thanks - yes, problem solved for Xs.

Dec 5, 2024 11:48 AM in response to tsaar

I can’t upgrade past 15 on my iPhone 6 Plus so what will happen to my icloud??

Dec 31, 2024 7:55 AM in response to MartinRM54

I can’t upgrade my iPhone 7 past 15 so I am not able to accept the new iCloud terms and conditions. Did you find a solution?

Dec 31, 2024 7:57 AM in response to cjp987

Did you find a solution?

Jan 1, 2025 2:36 AM in response to grandpadennis

I am still waiting for someone to find a way to resolve this issue. 🥲

Jan 1, 2025 9:12 AM in response to Mamapix

How do i get back to the new iCloud Terms and Conditions to accept.them after turning off VPN?

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Unable to accept new iCloud Terms and Conditions on my iPhone 14 Pro