“Cannot Complete Action” when trying to accept new iCloud Terms & Conditions on iPhone 14 Pro, iOS v17.6.1

Question

“Cannot Complete Action” when trying to accept new iCloud Terms & Conditions on iPhone 14 Pro, iOS v17.6.1

I have a notification on my iPhone 14 Pro (iOS version 17.6.1) that I must accept the new iCloud terms and conditions. However, when I tap “Continue”, I get a “Cannot Complete Action” error message (screenshot attached).

I have tried restarting my iPhone.

When I look online for advice, one post says to reset my network settings. However, I’m wary of undoing anything irreversible.

How do I get past this error message?

iPhone 14 Pro, iOS 17

Posted on Nov 11, 2024 4:28 PM

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Answer 1

Top-ranking reply

adamhh

Level 1

9 points

Nov 16, 2024 1:09 AM in response to Hectic Electron

I cannot upgrade to iOS 18. I’ve an Xs. I’ve had the ‘Cannot complete’ for a week now.

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Answer 2

Nov 15, 2024 1:36 AM in response to Hectic Electron

Ditto the problem. Updated iPad Mini to OS 18.1 (no hiccups) and could then click on the “Continue” without the negative message appearing. Would have been more helpful if Apple had displayed a message like “Please update your software to the latest version” or similar.

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Answer 3

Nov 14, 2024 7:00 AM in response to Mamapix

Thanks! Upgrading to 18.1 did it for me. Initially, I didn't even see the option to upgrade to 18.1 down at the bottom of the Software Update page. But I'm good.

I don't use a VPN, so that solves that mystery.

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Answer 4

cjp987

Level 1

40 points

Nov 17, 2024 7:34 PM in response to Hectic Electron

I have the same issue. Older 6th gen iPad so I can't upgrade past 17.7.1. VPN not in use.

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Answer 5

Mamapix

Level 1

24 points

Nov 13, 2024 5:03 PM in response to Hectic Electron

I had the same issue today. Just got off chat/ call with Apple Support. They were great. The problem has been resolved. So, we did two things, I updated to iOS 18.1, but I also delegated my VPN app from my phone (I can reinstall it if I choose.) So, I’m not certain which of the two variables did the trick. The VPN app caused the update to run slowly. Tech said it may also have interfered with the privacy security of the iCloud T&C acceptance process. Regardless, it is resolved. Apple Support was such a positive experience.

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Answer 6

Mamapix

Level 1

24 points

Nov 16, 2024 5:34 AM in response to adamhh

You might go to Support.Apple.com and look at “How to download iOS 18”. It has the iPhone XS listed as compatible. It gives info there on how to download and install the latest update. If that doesn’t help, you can start a chat at Apple Support. They helped me. Good luck!🍀

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Answer 7

tsaar

Level 1

31 points

Nov 15, 2024 4:46 AM in response to Mamapix

Upgraded to 18.1 without deleting Wireguard. All fine afterwards.

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Answer 8

cjp987

Level 1

40 points

Nov 23, 2024 12:22 PM in response to cjp987

> I have the same issue. Older 6th gen iPad so I can't upgrade past 17.7.1. VPN not in use.

In the past couple of days it looks like Apple pushed 17.7.2 for older iPad users. It installed automatically on my iPad and now this issue is resolved.

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Answer 9

Mamapix

Level 1

24 points

Nov 14, 2024 5:34 AM in response to tsaar

IPro VPN

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Answer 10

tsaar

Level 1

31 points

Nov 14, 2024 6:09 AM in response to Mamapix

Thank you for your quick reply!

I'm using Wireguard myself.

I'll try uninstalling and see if that helps

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Answer 11

adamhh

Level 1

9 points

Nov 18, 2024 1:30 PM in response to Mamapix

Thanks - yes, problem solved for Xs.

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Answer 12

Mamapix

Level 1

24 points

Nov 14, 2024 8:22 AM in response to tsaar

Have you upgraded to iOS18.1? If not, be sure to delete the VPN before that download. (Sometimes shutting the VPN doesn’t really shut it down, delete it from the phone .You can restore it when the update is done.) If this fails, go on with Apple support. I started a chat and they moved my issue up to a phone call. Soooo helpful!

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