Not able to access Apple Intelligence features, after updating to iOS 18.2 on my iPhone 15 Pro Max

After updating to iOS 18.2 last night I am no longer able to access any of the Apple Intelligence features. I previously had access to these from the 18.2 Developer Beta and I turned off beta updates to ensure that I could update to the stable release of 18.2. Since updating, Apple Intelligence is in a constant state of downloading and never completes. I have turned Apple Intelligence on and off, turned my phone on and off, changed siri location, region, and voice and reset my settings, but nothing has worked. Where I once had access to Genmoji, Image Playground, Siri with ChatGPT, I do not have that anymore.


Has anyone else had this issue and/or have a fix?


I have updated my MacBook and iPad and they both have access to AI just fine, however my phone which previously had access, now doesn't and won't download it. I have an iPhone 15 Pro Max and I am based in the UK.


[Re-Titled By Moderator]


iPhone 15 Pro Max, iOS 18

Posted on Dec 12, 2024 07:23 AM

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Question marked as Top-ranking reply

Posted on Dec 12, 2024 12:58 PM

Hello, thank you for your reply.


Yeah I have reached out to Apple support, and its being escalated for someone to call me back tomorrow. Their troubleshooting hasn't resolved it. I was hoping in here that someone who has experienced the same may have a fix, but it does appear to be an issue Apple side that nothing we do can fix. Its a shame to have this experience after being able to use it previously.


I have left bug report feedback also.

27 replies

Dec 16, 2024 01:00 AM in response to CiaranCoopz

Same problem here ! I was able to use AI before in beta version with some bugs such as photo capture AI and others bugs in my notifications centre caused because of beta version!

I was really waiting for new updates as I regret to use Beta versions !


with the new update no Ai works anymore, but all other issues are resolved!



I rather wait for Apple to fix this bug and don’t have AI to have to use Beta versions again!


when you using beta version, you sign to have own responsibility over problems on your phone and you phone might no get cover for some problems!

Dec 21, 2024 06:06 AM in response to CiaranCoopz

Ever since the 18.2 update and I have been to the store-And I agree, Technicians/geniuses are not aware of what’s going on in Cupertino

And my products have been evaluated. I have a 15 pro and AirPods pro

Siri doesn’t always sync and yes, we all know the troubleshooting we’re supposed to do so no need to suggest that and iTunes continually disconnects

They don’t seem to have an answer. Does anyone else does anyone in Cupertino Know of an update that’s coming to help with this

Thank you, and please help

It’s true us peaceful people are only irritated when it comes to Siri /iPhones


Jan 14, 2025 10:44 AM in response to Saraalkk

For iPads, Apple Intelligence is only available on iPad Air 5 with M1 Chip, and iPad Pro models with M1 or newer chip and the very newest iPad Mini released a month or so ago. For iPhone, Apple Intelligence is only available on iPhone 15 Pro/15 Pro Max and all new iPhone 16 models.


Any other devices don't have either a chip which will support Apple Intelligence nor the RAM required to run Apple Intelligence.

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Not able to access Apple Intelligence features, after updating to iOS 18.2 on my iPhone 15 Pro Max

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