AirPods Hearing Test not showing on iPhone

Please read thru the replies in this thread. Make sure you satisfy all three requirements.

In order to use the hearing test and hearing aid function, three things must be true. 

1. Your iPhone must be updated to 18.1. Here are instructions to update. Update your iPhone or iPad - Apple Support
2. Your AirPd Pros 2 must be updated to their latest firmware, which 7B19. Here are instructions to update. About firmware updates for AirPods - Apple Support
3. You Apple Account must be registered in a country that supports the hearing aid feature. Check your country here.  AirPods Pro 2 - Hearing Health Feature Availability - Apple

I plated with these Airpods for two days trying to access the hearing test, finally called Apple support. Turns out the version - which you can see on the Airpods Setting screen under the About section (far down the page) was not up to date. Kind of annoyed me because I assume that when I buy something it is up to date when I open the box.

However.

To fix the problem, I was told to put the APs back in the case, plug it in using the cord that came with the AP for a minimum of 30 minutes.

Voila.

Tried again after 40 minutes and there was the hearing test.

The Version, as of today, 12-14-24, should be 7B21.

Hope that this helps and saves you some time.

Hello~ This feature hasn’t been released yet. This Fall sometime…

AirPods Pro 2 - Hearing Health - Apple

~Katana-San~

Downloaded 18.1 today. When I opened the AirPods Pro section “Take a Hearing Test” came right up. iPhone 16 Pro, Air Pod Pro2 (usb C). Took the test. Went thru the turn on section and they work great. Control Center now has a little icon with an ear. That lets you adjust all kinds of stuff. Ambient Noise Reduction works very well and is easy to adjust in Control Center.

I had the problem of missing hearing heath section in the air pod pro controls. Today, I finally solved it. You have to allow the system to access location services. I am located in Colorado, USA. Under privacy & security choose location services then choose system services (the last item) and start toggling the switches to on position one by one until hearing heath section appears under air pod pro control (right after noise cancellation and transparency selections). I switched all on, so I don't know which permission was the necessary and sufficient one. I took the hearing test and setup my air pod pro accordingly, it works pretty well!

Those features are not allowed in Canada yet. Look up “Hearing Health Feature Availability“ on the Apple support site.

AirPods Pro 2 - Hearing Health Feature Availability - Apple

I believe that this test is not approved either in Canada or in the UK. A workaround is to create a second address in your iTunes account in a country where it is approved. The hearing test then appears and can be used. Also, it stays even after you log back out and into your original account.

Mine would not even show the hearing aid test option until the pods and the case were at least 80% charged.

in the online user guide it said to make sure they were “ sufficiently charged* “

with the asterisk but I couldn’t find any info or code chart to explain what % the asterisk referred to.

I couldn't get the test to work with 18.1 and new AirPods Pro 2 out of the case. But after chatting with Apple, the software version on the brand new AirPods Pro 2 was too old. It needed to be updated to 7B19. Once I did the update, the hearing test appeared.

Required: iOS 18.1 and AirPods Pro 2 version 7B19.

You need iOS 18.1 and the AirPods Pro 2 need to be running 7B19. I had iOS 18.1, but the brand new AirPods Pro 2 were running 6F8 or something like that. Once they updated to 7B19 the hearing test popped up.

When you run the hearing test make sure the room is very quiet. A dog walking by or the doorbell ringing will pause the test. You'll get a "It's too loud" alert, and won't be able to resume the test until the test detects it is quiet. Even heavy breathing will make the test pause.

I wasn’t sure how to add a photo with the location of the new hearing test. Tap on Bluetooth and if your airpods are connected then it will show below the Bluetooth line. Tap on Airpods and you should see the main screen that shows Name, Noise control and Hearing health. Take a Hearing test is the third option down .

For those wondering why it's not showing, it's probably not available in your region - AirPods Pro 2 - Hearing Health Feature Availability - Apple

It's WILD that my friend in NZ can do the test, but I'm in Australia and it's not available for me lmao

In order to use the hearing test and hearing aid function, three things must be true.

1. Your iPhone must be updated to 18.1. Here are instructions to update.
2. Your AirPd Pros 2 must be updated to their latest firmware, which 7B19. Here are instructions to update.
3. You Apple Account must be registered in a country that supports the hearing aid feature. Check your country here.

Once these three requirements are satisfied, place the AirPod Pro 2s in your ears. Go to Settings > your AirPods. Tap Hearing Assistance. If you haven't taken the Hearing Test, tap Take a Hearing Test.

Hope this helps.

greg152 wrote:

Still doesn’t work for me in Canada even on 18.2

It's because Canada has not approved that feature for use in Canada. Here is the list:

AirPods Pro 2 - Hearing Health Feature Availability - Apple

Hey there,

I believe there might be a problem with the Hearing Test feature for developer beta user. I contacted a Genius and she believe that you might need to downgrade back to the public OS (for all OS). Here's the link to do that.

How to uninstall iOS or iPadOS beta software - Apple Support (CA)

You can also try resetting your AirPods Pro 2 but it didn't yield any results for me.

The Genius I talked to said that it's not available for Mac (it is), so if you come across anyone that says otherwise, be cautious about what they're telling you.

AirPods Pro 2 - Hearing Health Feature Availability - Apple (CA)

For anyone else that sees this, note: this feature is only available on the 2nd get AirPod Pros. You can check by looking for the speakers on the bottom of your case or the lanyard loop on the right side of your case.

I hope this helps!