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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Out of nowhere the face id stopped working. I tried to reset and set back up my face id and it wouldn’t detect my face and kept saying “move phone lower/higher” something like that. It also repeatedly unfocused telling me my face wasn’t in frame even though it was. This is on a IPhone 12 Mini on iOS 17.5.1
iPhone 12 mini
Unfortunately, that is usually a hardware failure. What you should check:
If nothing in the article works, contact Apple support using the link at the end of the article.
I’m going through the same problem and I was told by a man that fixes cellphones that it’s because I can’t update my phone anymore! I have the iPhone X version…which is no longer available for updates, but this doesn’t make sense because I know others who also have the iPhone X and there Face ID still works on their phones. I’ve tried resetting my phone and turned it off and on and still got nothing!
Face ID and Face ID set up not working.
