I have an iphone 13 and my face ID has been working 50/50 the last week. Today i got so annoyed that i tried to reset it completely by removing the face id. Now, the problem is that it won't even recognize that i have my face in the frame, it keeps telling me "move your iphone lower/higher". i tried updating the software (to 17.7), i tired restarting, shutting down. I dont know what more to do
iPhone 13, iOS 17
Try the instructions in the following guides to address the Face ID issues that you are having.
👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.
Axel F.
Same thing happened to me. Tried all of that and other things. (Didn’t call Apple support or visit a Genius tho.) It only worked again after I took my screen protector off and restarted the FaceID setup process. Worked right away. Now off to the store to get a new screen protector!
Face ID not working, IOS 17.7
