audrie177 Author

Level 1

4 points

iPhone stopped working with my Face ID

My phone just randomly stopped working with my Face ID. I followed all of the steps listed on supports and it did not fix it. Every time I try to reset my Face ID it just keeps saying “move face lower. Move face higher” and never resets. What do I need to

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iPhone 13, iOS 16

Posted on Feb 8, 2023 09:05 AM

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Face ID not working Face ID not working. Restarted the phone, resetted all settings, erased and restored as a new iphone. Still not working. After the reset, it worked once or twice and then stopped working. When trying to reset face id, it keeps saying moving higher or low
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3 replies

Level 9

74,650 points

Feb 8, 2023 11:11 AM in response to audrie177

Have a look at these two articles -

If an alert says Face ID has been disabled on your iPhone or iPad Pro

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

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Level 9

74,650 points

Feb 10, 2023 02:11 PM in response to audrie177

"I already tried all the steps listed"

And what happened when you tried step 9 which is to contact Apple Support?

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audrie177 Author

Level 1

4 points

Feb 8, 2023 11:57 AM in response to Kurtosis12

Not helpful at all. As my comment says, I already tried all the steps listed…

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iPhone stopped working with my Face ID

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