Problem opening iMovie documents stored in Dropbox folder

I am running MacOS 13.3.1 on a brand new 2023 MacBook Pro laptop.


When I click on an iMovie Library File stored on Dropbox, iMovie gives me an error message saying "The document cannot be opened from iCloud drive. Copy the file to a local storage device, then try it again".


This happens on files set to "available offline". It also happens on new iMovie files I create locally and move to dropbox so I am 100% sure that the file exists on the local disk within the Dropbox folder. The moment the new file is moved to the Dropbox folder, I get this error message when opening it.


This behavior did not occur on my old laptop which was running MacOS Big Sur (i.e. I was able to open iMovie files stored in the Dropbox folder). My workflow is based around this functionality.


Is there a way to fix this problem?


Thanks much for any advice anyone may have!



MacBook Pro (M2 Pro, 2023)

Posted on Apr 30, 2023 11:08 AM

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Question marked as Top-ranking reply

Posted on Jun 2, 2023 09:05 AM

The problem in the OP is solved and I think I know the cause.


TL'DR - it was likely caused by me up upgrading to Dropbox's "new MacOS app" which it prompts you to do via a notification in the app. Reinstalled the regular MacOS version solved the problem.




Here are the details -


I called Apple Support about a bunch of things going on with my new Mac (all minor and resolved-ish) and they needed to transfer me to a special group that handles iMovie, got disconnected before they ever gave an opinion on the issue and before calling them back I tried putting an iMovie Library file on Google drive to see if the same problem in the OP occurs. It did not, the iMovie Library file opened normally.


Given that, I contacted Dropbox support rather than call back to Apple.


It look a month, mainly I think due to some staffing issues they were having at the senior tech level, but they advised uninstalling dropbox via terminal commands and then reinstalling. One of the terminal commands errored out, and then they said to just download the Dropbox app again and do a normal install.


That fixed the problem. Now, here is where it get's interesting. Dropbox offered no opinion on the root cause of the problem, but I am a software developer and though I don't do dev on Macs, I can do a cause-effect analysis.


I am not 100% sure what this "new MacOS app" that I reference above in the TL'DR. When talking to a Dropbox senior tech about a different issue last year they told me about it and said it uses something called "file pile" and it's the direction their app is moving in. I can't find the term "filepile" associated with MacOS in a Google search.


In any event, when I was setting up my new MacBook, I clicked on the upgrade Dropbox to "new MacOS app" because I wanted to start fresh with the latest versions of everything.


What I figured out as the troubleshooting was playing out is that upgrading to the Dropbox "new MacOS app" resulted in the Dropbox folder moving from /users/<username>/dropbox to


/Users/<username>/Library/CloudStorage


When I reinstalled the latest release of the "regular" dropbox app, that resulted in a Dropbox folder at /users/<username>/dropbox becoming synced with the Dropbox cloud. At this point, as mentioned, moving an iMovie Library file to this dropbox folder and clicking on it worked fine.


At that point /Users/<username>/Library/CloudStorage/Dropbox existed but it was "orphaned", not connected to the Dropbox cloud and I ultimately deleted this folder on advice from Dropbox support.


My theory is that MacOS considers files in this "CloudStorage" folder to be cloud related and so it pops the error mentioned in the OP.








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7 replies
Question marked as Top-ranking reply

Jun 2, 2023 09:05 AM in response to Rich839

The problem in the OP is solved and I think I know the cause.


TL'DR - it was likely caused by me up upgrading to Dropbox's "new MacOS app" which it prompts you to do via a notification in the app. Reinstalled the regular MacOS version solved the problem.




Here are the details -


I called Apple Support about a bunch of things going on with my new Mac (all minor and resolved-ish) and they needed to transfer me to a special group that handles iMovie, got disconnected before they ever gave an opinion on the issue and before calling them back I tried putting an iMovie Library file on Google drive to see if the same problem in the OP occurs. It did not, the iMovie Library file opened normally.


Given that, I contacted Dropbox support rather than call back to Apple.


It look a month, mainly I think due to some staffing issues they were having at the senior tech level, but they advised uninstalling dropbox via terminal commands and then reinstalling. One of the terminal commands errored out, and then they said to just download the Dropbox app again and do a normal install.


That fixed the problem. Now, here is where it get's interesting. Dropbox offered no opinion on the root cause of the problem, but I am a software developer and though I don't do dev on Macs, I can do a cause-effect analysis.


I am not 100% sure what this "new MacOS app" that I reference above in the TL'DR. When talking to a Dropbox senior tech about a different issue last year they told me about it and said it uses something called "file pile" and it's the direction their app is moving in. I can't find the term "filepile" associated with MacOS in a Google search.


In any event, when I was setting up my new MacBook, I clicked on the upgrade Dropbox to "new MacOS app" because I wanted to start fresh with the latest versions of everything.


What I figured out as the troubleshooting was playing out is that upgrading to the Dropbox "new MacOS app" resulted in the Dropbox folder moving from /users/<username>/dropbox to


/Users/<username>/Library/CloudStorage


When I reinstalled the latest release of the "regular" dropbox app, that resulted in a Dropbox folder at /users/<username>/dropbox becoming synced with the Dropbox cloud. At this point, as mentioned, moving an iMovie Library file to this dropbox folder and clicking on it worked fine.


At that point /Users/<username>/Library/CloudStorage/Dropbox existed but it was "orphaned", not connected to the Dropbox cloud and I ultimately deleted this folder on advice from Dropbox support.


My theory is that MacOS considers files in this "CloudStorage" folder to be cloud related and so it pops the error mentioned in the OP.








Apr 30, 2023 01:21 PM in response to mlemmert11

Hi,


I have never used Drop Box so do not know the answer to your question. I just wanted to get your post acknowledged. Hopefully others who may have Drop Box experience will chime in.


It appears from the message you are getting that the file is not downloaded from the Cloud, so you might try downloading it and then opening as the message implies. It could be a Drop Box settings issue with your new computer. For clarity, what do you mean by an "iMovie Library File" and by "iMovie files"? Are you talking about iMovie projects or shared standalone movies from an iMovie project, or something else?


If you don't get any responses that are helpful, you might consider contacting Apple Support and see what the techs there say. They have the capability of remotely accessing your computer, that this forum does not have. If you decide to go that route, click on the support item in the main menu bar at the top of this forum's screen and navigate to a place where you can input your phone number.


-- Rich

Apr 30, 2023 09:45 PM in response to Rich839

Rich839 wrote:


It appears from the message you are getting that the file is not downloaded from the Cloud, so you might try downloading it and then opening as the message implies. It could be a Drop Box settings issue with your new computer. For clarity, what do you mean by an "iMovie Library File" and by "iMovie files"? Are you talking about iMovie projects or shared standalone movies from an iMovie project, or something else?



Thanks for the reply!


I did try downloading the file from the cloud and I still get the message. I also tried creating a new iMovie Library file and am able to open it when it is on my desktop if I copy it to the dropbox folder, I can no longer open it (getting the error message mentioned).


To clarify what mean by iMovie Library file -


The data for Projects created in iMovie are stored in /Users/<username/Movies in a file called "iMovie Library". This is the file which I refer to as the iMovie Library file.







May 1, 2023 09:27 AM in response to mlemmert11

The iMovie library is not a file exactly. It is a folder with special permissions that contains the media and data for the iMovie projects. An iMovie library must be stored on a physical drive that is formatted Mac OS Exended (Journaled) or APFS. An iMovie library cannot be stored in the cloud, or opened or edited there. So perhaps that is why it does not open when transferred to Drop Box, but will open from your hard drive.


I'm not familiar enough with the workings of Drop Box to be able to comment much without having hands-on access to your computer, that we cannot do here. As I mentioined, the Apple Support techs do have the capability of remotely accessing your computer, so you might consider calling them to see if they can help.


-- Rich


May 2, 2023 04:31 PM in response to Rich839

Thanks for the reply!


Dropbox is a folder on my local hard drive (Macintosh HD). The folder is not in the cloud. The folder is synced to the cloud.


I agree, something about this folders relationship to the cloud is freaking out MacOS. This did not happen on my old laptop running Big Sur, so clearly Apple changed something and I'm hoping there is a work around.


I will call Apple and post the outcome back to this thread. Thanks again for the reply.






May 2, 2023 05:14 PM in response to mlemmert11

You are welcome.


So, as I understand it, one can place the iMovie library into the Drop Box on the hard drive. The Drop Box is synced to the cloud via the DropBox.com website. Collaborators can then access the drop box on your computer via the Drop Box website, and open the iMovie library that was placed into it. Is that the way it works, or is supposed to work?


I have a Drop Box folder on my Mac, but it is inactive presumably because I have not subscribed to Drop Box via its website.


Yes, I would be interested in the input from the Apple support techs.


-- Rich

May 3, 2023 07:35 AM in response to Rich839

What you described is correct. Except, I have never tested whether a collaborator could open my iMovie Library file back. Under the way things worked with Big Sur, that might have been possible as long if they had a compatible version of iMovie and if iMovie doesn't freak out if it can't access the media source files.


My use case was to keep the iMovie Library file in the dropbox folder, on my local harddrive and launch it from there. I did this because I basically keep all my file in the Dropbox folder. I do this because they are effectively backed up and I can also share any individual file by right clicking and getting a link that I can send somebody.


This works fine with every other application, (i.e. I can open PDFs stored locally in my dropbox folder via Preview, movie files via Quicktime etc.), and used to work with iMovie until I got my new laptop with Ventura.


Last I knew, Dropbox accounts were free, they just had a 5GB limit, so your dropbox folder might be active.


I'll let you know what Apple says.


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Problem opening iMovie documents stored in Dropbox folder

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