Apple replacement is taking over 2 weeks.
My iPhone 13's battery got swollen and stopped working 2 weeks ago. I took my phone to the genius bar on June 1st and was told a battery replacement won't be possible because they can't turn my phone on. They offered a free replacement, however since my phone was not bought in the US it needed to be shipped internationally. They told me it will take time, maybe around a week? I wasn't told specifically. It's been 15 days and there's absolutely no status available. I went to the store twice as well to escalate the situation but it wasn't of any help.
Even if it is being shipped internationally there should be a shipping status, right? Is a battery replacement not possible at all? How can I escalate this situation and make the replacement faster?
iPhone 7
