iPhone 11 replacement battery swelling and screen lift

Obviously there is some confusion among your fellow end users regarding whether you visited a true Apple retail store or some other business. In many countries outside the US we see retailers "pretending" to be Apple Authorized when they are not.

Was it this store:

Canton Road - Apple Store - Apple (HK)

That is the only one is this official list of Apple retail stores in Hong Kong that includes anything that could be abbreviated "TST":

Store List - Apple Store - Apple (HK)

This one:

We need you to confirm what store you visited to effectively help in this user-to-user setting.

Hello there, DebbieKwan! Sorry we can't really help you with this, as though you have bought this from china. The only thing you really can do is:

1. Go to a repair shop.

2. Get a new iPhone

Wish you luck!|

What do you want us to tell you? Apple has already presented you with your options.

A swollen battery isn’t common, but it can happen. It is also considered dangerous, so I suggest you power off your iPhone and do not charge it.

DebbieKwan wrote:

they said the replacement battery was over a year and warranty was not valid.

For your reference, there is a 90 day warranty on repairs.

I suggest you get the battery replaced, unless you want to purchase a new iPhone.

DebbieKwan wrote:

This is my first time to replaced the iPhone battery

You will replace many more iPhone batteries in your life.

I’ve dealt with this confusion before. TST is the district in Hong Kong and the Apple Retail Store is on Canton Road. There are several other stores in Hong Kong as well.

I suspect OP had battery replaced by Apple Retail Store and it’s defective and needs to be returned to Apple.

Batteries fail. It happens. Have the battery replaced or buy a new phone.

It was replaced over a year ago. Returning it is not going to change the outcome. The OP will either have to pay to have it replaced again or buy a new phone.

FriedFishCompanion wrote:

That’s why you only used authorized Apple retailers. In the future, make sure to only use official Apple stores/retailers if possible (like Best Buy)

The original poster stated they had their iPhones battery replaced at an Apple Store.

DebbieKwan wrote:

In fact the replacement battery was changed from the official apple store in Hong Kong!! no confident the replacement anymore even I changed that from official apple store still happens like this!

Sorry this has happened to you, but swelling batteries do occur. If you noticed the battery swelling and screen lifting within 90 days of you getting the replacement, you should have went in and Apple probably would have replaced the battery for free. But a year is too long and suggests that possible the battery swelled in your possession, there could be many reasons for this occurring. You will also find that if you decide to get your iPhone’s battery replaced at a non-Apple Authorized shop, you will face a lot more issues. That we nor Apple will not be able to help you with.

That’s why you only used authorized Apple retailers. In the future, make sure to only use official Apple stores/retailers if possible (like Best Buy)

Not my decision to make (any longer 😀). The device should still be examined by Apple to determine possible cause and insure customer satisfaction.