Why is my iPhone 12 Pro stuck in recovery mode?

Repost as my original was removed because I accidentally posted the same response twice:

I connected my iPhone 12 Pro to my windows laptop through the Apple Devices app. It said that there was an update available so I selected that. An error message said that the update couldn’t be installed (unknown error (75). 067E.004B) and I needed to restore. I clicked on that and got an error message saying it couldn’t be restored (unknown error occurred (1109).06B4.0000). The phone then stuck with the Apple logo so I forced restart and was left with the recovery screen (ie a picture of a cable and a laptop.) This prompts Apple devices app to say that the phone can’t be updated and must be restored and the whole process repeats and fails again. Someone in the community suggested retrying after removing any security software including Defender but that didn’t work. Then that I put the phone in DFU mode. When I did that Apple Devices app required the restore process which failed giving the 1109 error noted above. What else can I do? Thank you.



[Re-Titled by Moderator]

Original Title: iPhone stuck in recovery

iPhone 12 Pro, iOS 18

Posted on May 18, 2025 12:53 PM

Reply

Similar questions

2 replies

Jun 4, 2025 04:32 AM in response to Mergulum

I managed to resolve this but I’m not sure which action or combination of actions led to this result so I thought I’d just detail what I did next to offer some hope to others with a similar problem.

When I raised the issue I was travelling so the first step on my return was to try the update/restore process on a different computer. Initially I used iTunes and the update and restore processes both started but failed part way through. Then I tried the same with the Apple devices app and they again both failed tho this time there were no error messages it was just that the app stopped “seeing” the iPhone and the processes stopped. Then - still in Apple devices app - I tried restoring (rather than trying updating first) and the iPhone was successfully restored. As noted above, I don’t know why it worked.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my iPhone 12 Pro stuck in recovery mode?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.