I am unable to remove old devices and setup account recovery on iPhone

i can’t remove old devices to set this up. I select remove and it doesn’t remove them which are an IPhone 5 & 6. I’m using a 13 with 17.5.

[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on May 21, 2024 6:12 AM

Similar questions

How to delete an iPhone and another laptop from my account? I have a broken iPhone and old laptop doesn't work, can't open both devices, I need to bring both devices to factory setting from my new iphone or my new laptop and reactivate them to throw away, what are the steps to follow please? Thank you
386 5
Removing a device to set up a recovery account If I remove a device to set up a recovery account how does that effect the removed device and can I add it back
267 1
Apple Devices still shows old device name after factory reset I completely reset my iPhone and prepared everything for sale and then noticed in the Apple Devices app that my old device name was still displayed “Iphone from *****”, how can that be when there is no backup or anything else on it PC exists and the device has been completely zeroed?
682 9

1 reply

WheelieNick

Level 8

45,771 points

May 21, 2024 6:13 AM in response to michaelpark

Try and set up an account recovery request via iforgot.apple.com

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am unable to remove old devices and setup account recovery on iPhone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up