Face ID

I had my face as my password for my bank account On line banking. That option has disappeared, it now just asks for password. How can I get this feature back?

iPhone 14 Pro, iOS 16

Posted on Jun 21, 2023 8:37 PM

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Question marked as Top-ranking reply

Posted on Jun 22, 2023 6:27 PM

Hello Curley1126,


The app, your bank in this case, is responsible for adding this feature. Using Face ID to authenticate is a convenient feature developers can incorporate into their apps, but it is on the developer to implement it. If the button isn't there you can try removing the app and downloading it again or check that app's section under Settings and see if Face ID is an option. It is also possible the app doesn't support this feature anymore.


I hope this helps!

1 reply
Question marked as Top-ranking reply

Jun 22, 2023 6:27 PM in response to Curley1126

Hello Curley1126,


The app, your bank in this case, is responsible for adding this feature. Using Face ID to authenticate is a convenient feature developers can incorporate into their apps, but it is on the developer to implement it. If the button isn't there you can try removing the app and downloading it again or check that app's section under Settings and see if Face ID is an option. It is also possible the app doesn't support this feature anymore.


I hope this helps!

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Face ID

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