iPhone 13 pro max - callers cannot hear me speak on cellular calls

I'm now at the point where this (sub year-old) phone is destined for the junkyard. Last try to see if anyone knows a fix...


The phone is a UK bought iPhone 13 pro Max, using Vodafone UK as carrier. The phone is 100% ok (according to apple who've had it back for test and investigation).


When making or receiving mobile calls, the other party cannot hear me at all...as in nothing. It's not poor voice, it's no voice. I can hear them fine. Equally, apps such as WhatsApp, Facetime, Team etc all work perfectly - no problem. It's just an issue with mobile voice. this happens on both cellular and WiFi calling. I have tried all possible settings related to mobile data, voice and data, accessibility and network settings. Makes no difference. the issue persists with using just handset, airpods, third party headsets and on speakerphone. Running on latest version of iOS and every form of reset, from network settings to a full wipe has been tried, and makes no difference.


this issue started last autumn (co-incidentally about the time Apple rolled out ANC for mobile calls in the iOS update)....


Anyone got any suggestions before I bin it?


Apple say the phone is fine (it's been back to Apple for diagnostics) , and "it's a vodafone issue". Voda says its an Apple issue. I'm left with a £1200, very small, iPad. All help gratefully received.

iPhone 13 Pro Max

Posted on Jun 16, 2023 04:55 AM

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Dec 18, 2023 09:59 AM in response to RodCarr

Myself and many others have exact same issue with iPhone 13 or iPhone 13 pro. My two siblings have iPhone 13 and 13 pro, we all have same carrier and I am the only one with speaker phone issues. This has been going on for well over a year, shortly after I received the new iPhone. Carrier has ruled out issue there, have tried everything ... have been to Apple store twice and they say the phone is fine. There are 47 pages of complains in this forum of exact same issue. I'm getting a new 13 and will update if the issue disappears. On some phones I read it's an issue on the phone with I think it's called "cell radio" which I believe is antenna. I'm at my wits end and if the new iPhone does it, I expect Apple to compensate and upgrade me to 14 or 15, courtesy of Apple for all the distress it's put me through. I'm on the phone constantly and with a disability, cannot hold the phone to my ear. Beyond maddening!

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iPhone 13 pro max - callers cannot hear me speak on cellular calls

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