AirPods Max won’t connect properly

Recently I’ve been having an issue where my AirPods Max (bought just a few months ago) have stopped connecting to my iPhone (iOS 16.3.1). When I put them on my Bluetooth settings say “connected” but nothing plays. I’ve tried repairing them, but they won’t go into pairing mode. The status light goes from white to green over and over instead of flashing white like it’s supposed to do. I’ve also tried resetting them about 15 times to no avail. The few times it did seem to successfully reset, a pop-up opened on my phone that said “Not your AirPods Max” and it said to hold the Digital Crown for a few seconds, but holding it didn’t work.

I couldn’t find anyone else with this exact issue, so here I am. Is it fixable? Am I at the point where I need to contact Apple?

AirPods Max

Posted on May 2, 2023 06:34 PM

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6 replies

May 6, 2023 08:45 PM in response to offdure37

offdure37 Said:

"This is not helpful as I am using AirPods Max, not earbuds. These solutions will not work for my headphones."

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Thank you for the following reply.


A. Start with an Update:

Update your iPhone to the most recent version. Seeing where things go form there: Update your iPhone or iPad - Apple Support


B. Single-Out this Device:

What happens when you connect these to another device? Do they work? On this current device, you'll have to remove it from your list of Bluetooth devices.

May 2, 2023 11:43 PM in response to offdure37

offdure37 Said:

"AirPods Max won’t connect properly: I couldn’t find anyone else with this exact issue, so here I am. Is it fixable? Am I at the point where I need to contact Apple?"

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Troubleshooting AirPods Connectivity:


What device type are you trying to connect these to?


Start by wiggling it in your ear. No success? Charge these to 100%. If still not success, refer to the following...


Troubleshooting AirPod Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:




B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

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AirPods Max won’t connect properly

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