You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi there! God I hope you guys can help me. 🤦🏻♀️ I purchased an iPhone XR for my daughter from KIJIJI and it’s doesn’t support her SIM card. Come to find out, it’s locked under a US carrier and I don’t have any information regarding the initial owner (I live in Canada). The phone is NOT on the black market. I have double checked. Please help me!!! I’m desperate! No one seems to be able to help me.
In this case, you will need to arm yourself with information and help yourself. What you know is that your iPhone is locked to a US carrier. You do not need the previous owner's information however if you had it then you could have just called him/her and figured out which carrier it is locked to.
If the carrier name is not under Settings then what you will need to do is call all 4 major US carriers. I know there are several MVNO type carriers as well but start with the big four. AT&T, Verizon, T-Mobile and Sprint. Look up their support numbers from Google and call them. Tell them that your iPhone may be locked to their network and how can they unlock it. You will need your iPhone's serial and/or IMEI number.
Axel F.
In this case, you will need to arm yourself with information and help yourself. What you know is that your iPhone is locked to a US carrier. You do not need the previous owner's information however if you had it then you could have just called him/her and figured out which carrier it is locked to.
If the carrier name is not under Settings then what you will need to do is call all 4 major US carriers. I know there are several MVNO type carriers as well but start with the big four. AT&T, Verizon, T-Mobile and Sprint. Look up their support numbers from Google and call them. Tell them that your iPhone may be locked to their network and how can they unlock it. You will need your iPhone's serial and/or IMEI number.
Axel F.
Neither we, just users like you, nor Apple can help you sorry.
Only the carrier whom that iphone is locked to can unlcock it, if you are eligible.
Contact them and ask.
See also this support article:--> How to unlock your iPhone for use with a different carrier - Apple Support
Regards
Giulio
Carrier Lock:- Though your iPhone’s original Carrier is not obligatory to unlock your iPhone, but you may know the process here --> How to unlock your iPhone for use with a different carrier ...
The carrier name will be found under Settings.
Call them and ask them to remove their lock.
Well, if you don't know the carrier who locked that device, you can ask Apple directly for that, knowing the IMEI or S/N, using this link:--> Get Support
Regards
Giulio
Unlocking an iPhone from US carrier
