How to access locked iPhone 11 via iTunes or iCloud on a Windows computer?

Hi I locked myself out as I could not remember my passcode - but since found it - I can access itunes as well as icloud, but my phone is not being recognized by my windows computer I have it plugged in. Not even the Apple Devices app is finding my phone. to erase and restart it.


I want to sell it as I dont really use it.


I have the access codes etc... HOW CAN I GET IN - I dont know anyone with Mac - I am in a tiny village (poor people) in Panama - I am travelling and only going to Costa Rica in 10 days, but someone here wants the phone... PLEASE HELP I have my password and access but still NOTHING....

Sorry please excuse me I am so frustrated - 3 days later and whole morning trying to find solutions


[Edited by Moderator]

Original Title: I locked my iphone 11 UNAVAILABLE AND CANNOT ACCESS WIFI to use apple devices or findmyphone


iPhone 11, iOS 17

Posted on Jun 11, 2025 10:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2025 11:03 AM

You have to put the device into recovery mode then only it will show up in apple device software or in itunes.


Follow this link it has the steps how to erase the device and how to put recovery mode in iphone.


https://support.apple.com/en-gb/118430


And to turn of find my login to icloud.com/find and select the device and remove from account.


Hope this help


2 replies
Question marked as Top-ranking reply

Jun 11, 2025 11:03 AM in response to RenWright

You have to put the device into recovery mode then only it will show up in apple device software or in itunes.


Follow this link it has the steps how to erase the device and how to put recovery mode in iphone.


https://support.apple.com/en-gb/118430


And to turn of find my login to icloud.com/find and select the device and remove from account.


Hope this help


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How to access locked iPhone 11 via iTunes or iCloud on a Windows computer?

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