Locked iPhone
I bought a locked iPhone 11 and I can't unlock the phone to factory reset from settings. My itunes will not show that I even plugged the phone into the laptop because it says I have to unlock the phone to use the accessory.
iPhone 11
Question marked as
If you mean activation lock, you'll need the original credentials used to set up the device to unlock it. Without that, the phone is useless. Return it or recycle it responsibly.