iPhone screen goes black randomly while using apps

While actively using apps like Instagram or other apps , the screen suddenly goes black — but the device itself remains powered on.


I can tell the phone is still on because I can hear sounds (like music or voice messages), or feel haptic feedback if I tap the screen. However, the display stays black and unresponsive.


To bring the screen back, I have to press the power button twice:


Once to lock it


A second time to wake it back up



The issue is not related to auto-lock (I've tested with Auto-Lock set to "Never") and occurs randomly, even during active use.


I’ve already tried:


Resetting all settings


Disabling Raise to Wake and Attention-Aware Features


[Re-Titled by Moderator]

Original Title: Screen goes black randomly while using apps

iPhone 16 Pro Max, iOS 18

Posted on Jun 3, 2025 1:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 4, 2025 7:51 PM

So you have tried force restarting it? Force restart iPhone - Apple Support


If yes, there’s nothing left other than telling Apple about the issue here Product Feedback - Apple…


…and/or contacting Apple Support so the issue gets escalated to the appropriate department:



Good luck!

3 replies
Question marked as Top-ranking reply

Jun 4, 2025 7:51 PM in response to anssam290

So you have tried force restarting it? Force restart iPhone - Apple Support


If yes, there’s nothing left other than telling Apple about the issue here Product Feedback - Apple…


…and/or contacting Apple Support so the issue gets escalated to the appropriate department:



Good luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone screen goes black randomly while using apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.