Why does my iPhone 16 Pro screen keep going black?

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Level 1

5 points

Why does my iPhone 16 Pro screen keep going black?

This has been happening several times per day: I am using my new (1 month old) iPhone 16 Pro when for no reason the screen will turn black. The phone is still on because I can still hear sound from the video I’m playing or the music I’m listening to. The volume buttons still work and if

I can restart the phone by pressing volume up, volume down, and holding the main button for about 15 seconds. The phone will then work normally for anywhere from a few minutes to a few hours before going black again.

I

[Re-Titled By Moderator]

Posted on Mar 26, 2025 6:33 AM

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Answer 1

Mar 26, 2025 10:58 AM in response to Fr4nkly123

Fr4nkly123 wrote:

any advice?

Start by checking to make sure that nothing is obscuring the proximity sensor (top center). Remove any cases or screen protectors and see what happens.

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Answer 2

Fr4nkly123 Author

Level 1

5 points

Mar 26, 2025 11:55 AM in response to IdrisSeabright

also, nothing help when it turns to black, only hard reset helping to me .it happen for example five calls in row , but after 6 calls its going to dead black screen , but i can hear the siri sound , all sounds what happens behind

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