How do I cancel a Nebula astrology app subscription and exit the experience?

Dah•veed wrote:

The Nebula app page states that it has in-app purchases and also lists them. If they are occurring outside the App Store ecosystem, are they still in-app purchases?

https://discussions.apple.com/content/attachment/34f3c0bc-3f04-46ab-94ac-1bed7d4780bc

They do both. In-App subscriptions are easily cancelled using the standard method provided by Apple. Those are made after downloading and choosing one of those in-app purchases.

What most users end up doing is getting referred to their website (usually from Social Media posts), where the free trial/subscription is made with them directly through a website subscription. They are then given the option to download the app, but the subscription has already been made whether the app is downloaded or not. Since that subscription is not managed by Apple, they must cancel through Nebula.

A couple of other points:

• I agree with you that these recent posts are due to a targeted attack on Nebula where people are being referred to this Support Site to leave their comments. Not sure about the source though.
• I also think that Nebula uses misleading tactics on their website to get users on a free trial/subscription where they are managing the subscription. I suspect very few users are looking for this app in the App Store and downloading it to use one of those in-app purchases that are easily cancelled.
• The quality of content of the app has been noted in some of these posts as not being unique. Honestly I just take this app as Entertainment and hopefully users don't actually think that they will find insights into their future love life or financial status by using it.

Here is what I suspect happened. You were referred to their site from a Social Media post (sometimes website advertisement) and that person got a kickback for the referral. After going to that site, they suggest a "free" reading which is actually a free trial that you are staring with them directly that becomes a subscription if not cancelled.

You are then directed to download the app, but to be clear you have the free trial/subscription already whether you download the app or not. Apple is not managing this subscription which is why you cannot find it on your device to cancel. You can try to use this link to cancel your subscription with Nebula:

https://appnebula.co/cancel-subscription

If you are unable to make contact with Nebula or cancel the subscription with them, then your only option is to dispute the charge with the bank of the card being charged.

The Nebula app page states that it has in-app purchases and also lists them. If they are occurring outside the App Store ecosystem, are they still in-app purchases?

M1 Mac mini, macOS 15.5;  Watch, series 10 GPS-only, watchOS 11.5; iPhone 16, iOS 18.5; TV 4th Gen, tvOS 18.5 HomePods, audioOS 18.5

Same!!! Took the test at lunch and got charged before dinner.

I thought it was just a cute personality quiz. Didn`t expect my card to be involved 😬

Yup, same timeline. Took the "test", got the sparkly animation, and then a message that looked like a confirmation screen. But… I never confirmed anything?

No Apple subscription, no email receipt, no clear plan in the app - it’s like it just happens silently. I honestly don’t know how that’s even allowed.

I messaged support twice and all I got was one of those auto-confirmation emails. Still waiting for a real reply

If you want to cancel a subscription from Apple - Apple Support

My response to astrology has always been: "Gas balls in space don't control my life!"