Unauthorized charge but refused to refund
Recently someone use my apple account balance to purchase game item and app over $300, i noticed from got email said below
“Your apple account was just used to make a purchase in Roblox on a computer or device that has not previously been used.”
then I immediately changed my password and call apple support to report this happened with refund, they check all the things even they look into my phone together, find out this is not from me because I don’t have that app and also the game.
Final decision was refused to refund. Speak with apple support again says this is first case someone literally logged in my apple id with their phone(iphone SE, i am 14 pro max) and purchased so that is why they refused to refund.
They should notice me when someone log in with my apple account with unusual area or IP(email i got said “ This purchase was initiated from the United States.” but i am in Australia) and decision comes out refuse refund
I feel if same happen again, Apple will refuse refund again. From now on, how can i trust Apple’s security and can put my money in to my apple balance ?
iPhone 14 Pro Max, iOS 18
