No sound for email notifications on iPhone 15 Pro after iOS 18.4 update

I spoke with Apple support on Monday and after trying to help by going through all my Notification Setting on my iPhone 16 Pro Max told me Apple was “aware” of this issue and is working on it but there isn’t a date that it will be fixed.

Please stop suggesting the very obvious fix that all over the web for those users that are not well versed on apple products. of course we checked to see if the alert sound slider was set correctly.

The constant posts “fixes”have nothing to do with the problems users are having here and lead Apple to believe it’s just simple user errror.

Just for your info, I did not know there were "obvious fixes" all over the net. I never googled anything prior to trying to resolve it on my own and the instructions I posted were in fact done without me even searching up on the issue and it DID fix my issue. Just because it didn't work for some doesn't mean it won't work for others.

Same exact issue here since updating to 18.4 on an iPhone 16 Pro Max. Sounds for notifications worked just fine on 18.3.1, and those same settings remain now but no sound is played when an email arrives. Tried toggling them off and back on, no luck.

I have done this as well as deleting the account and signing in again. Are lessons learned from previous releases not taken in account for new releases or is everyone siloed for different features on your own app?

Well, it looks like this is the exact same issue happening again that we had when we upgraded from iOS 17 to iOS 18! Once again, Apple has messed up and broken our custom settings.

I have plenty of customs sound notifications for the different emails I need to manage and it's very useful to have custom sounds. I'm left with no clue how to resolve this again.

For your information, I've tried all solutions mentionned above in this thread and it still doesn't work.

Sorry for the delay

Yes, i deleted and reinstalled the Mail app.

I now have the alert sound when mail arrives from VIP but am missing the banner that shows up when my iPhone screen is off.

when I click to open iPhone there is also no banner. I have to open mail to see the email.

What I am want is when a VIP emails me I want the alert sound and a banner that shows up when my iPhone screen is off. This used to work always with my iPhone 6s but isn't working with my iPhone 16

I have selected on all the show banners in the notification center, etc.

thank you

This is a duplicate of my answer on first page. I used the reply button at the wrong place.

I have two iPhones. After deleting the app and reinstalling from the App store on the first iPhone, I don't even have the line Notifications anymore in the Mail App! Check the differences between both iPhones.

First iPhone:

Second iPhone:

Therefore, trying to get the custom notification back, the situation is worst than before I deleted the app!

I don't know what to do anymore besides hoping next update will resolve the problem.

Shame to you Apple.

After update a few months ago ALL of my email alerts on 5 different email account have stopped working. Also VIP alerts have stopped. I have tried all solutions here and on YouTube etc. none work. I downloaded Gmail app and some alerts were working but stopped a day later. I need timely notifications of email from work related accounts. I should not have to keep looking at my phone every few minutes. Apple has dropped the ball here. Getting to point when I have to strongly consider other options. 🤬

It's not only the mail notification with this issue. SMS, Teams, etc have this issue. Sometimes the sounds working, sometimes not.

It's very annoying, because occasionally it's a very important message that needs an action from me, and I miss it since the sounds not working well.

I have the same issue after this update & others, I’m to the point that Apple can’t support their own in house apps, where 3rd parties help & resolve quickly. Apple, advise get rid your in house apps, every update yall do is mess every in house setting up. I understand new privacy acts, but every time update hits, nothing works, now my hotspot won’t work, like this getting dumb, might as well go to android

I have this exact same problem. I have tried all recommendations and nothing works.

Doesn’t Apple test before doing new releases?

This is basic functionality which should never be lost with an upgrade.

Please say this will be fixed in the next release!

i’m still having an issue also and have tried everything. I was using sonar and pinball for my sounds for two separate email accounts. I I saw that those sounds are no longer available even though on the main screen, it showed sonar, but when I clicked it, the checkbox was marked for none. I selected new sounds and went through everything and I still don’t get notification sounds for both email accounts. Surprised after all these years they still managed to screw stuff up on updates.

I’ve tried the suggestions to fix the “no email sound alerts” on my iPhone but nothing works. 😬