Hi everyone,
I’m trying to purchase an iPad using my Chase Ultimate Rewards points, but I keep encountering an error code B28374 during the checkout process. Has anyone else run into this issue before? If so, how did you resolve it?
Any advice or steps you took to make the transaction go through would be greatly appreciated. Thank you!
Hello All,
So, After a couple of back and forths with the POC at the Executive Office on the 9th & 10th, I finally was able to order the Apple products on the 11th using my points. The only problem was I was NOT able to take advantage of the 50% bonus.
When I notified the POC that I was able to place the order, they said that Chase had to "fix" something on their end, but didn't tell me exactly what. They also told me I would be getting 50% of the points I used credited back to my Ultimate Rewards account after my items had shipped. As of today, two of the three items have shipped. I'll keep you all updated on the points as things progress.
A big Thank You to Jeff Donald! You were absolutely correct, contacting the CEO's office was the way to go, and they did (if I get the promised credit) make things right!
That’s great news and you’re welcome! I hope others follow suit, if they haven’t done so already. Happy Holidays to everyone.
Error Code B28374 When Using Chase Ultimate Rewards Points at Checkout
