Hi everyone,
I’m trying to purchase an iPad using my Chase Ultimate Rewards points, but I keep encountering an error code B28374 during the checkout process. Has anyone else run into this issue before? If so, how did you resolve it?
Any advice or steps you took to make the transaction go through would be greatly appreciated. Thank you!
I have also been having this same issue for the past week or so. I have called Chase and Apple Ultimate Rewards Store multiple times to address this and they have said it is a software issue on their end, with no recourse provided. It is very frustrating since I have been waiting to redeem my points until this month to get the extra 50% bonus offer.
So, I called on the 9th but didn't hear back. I got a letter that day from Chase dated Dec 5th saying that it understood I received an error message while attempting to make my purchase through the "Shop with Apple" portion of the rewards site, and that "additional security" had been added to all "account" (not all accounts, but I digress....) and to verify my address. BTW, I've been doing that since this first started (Nov 25th I think). I also got a secure message saying Chase was very sorry for my problem trying to purchasde the Apple products with my rewards points, but they would not be extending the promotion.
I called the Executive Office POC again today and left another message referencing the letter and secure message. The POC called me back a little while ago and said they were very unhappy with the fact that I had not received the promised phone call, because they had been assured I would get a call, and that they were continuing to work on it.
We'll see what happens, but at this point I'm pretty sure I won't be renewing the Sapphire Reserve card next month. Why would I pay $625 (2 cards, mine and my wife's) for benefits that I don't get to use?
On that note, does anyone know what happens to my 600K points if I do cancel the cards?
It’s often been said it’s safest to cash out the points. If the account(s) are in good standing, points are yours to use.
https://www.chase.com/personal/credit-cards/education/basics/how-chase-ultimate-rewards-works
I spoke to a Chase rep today and they informed me that this issue is related to Apple. According to them, Apple will contact anyone affected by this issue within the next 7-10 days. Apple will assist those individuals in making the purchase and will also honor the promotion.
I am hopefull that this is correct.
I was able to place my order, and the Chase Executive Office adjusted the points after the order shipped.
If you do decide to cancel your CSR, you can downgrade to a different Chase card with a lower or no annual fee.
Alternatively, open an account with Hyatt and transfer your points there.
Having same issue since beginning of the month. Called Chase Ultimate Rewards twice both times with no resolution, just that they know about the issue but there's no fix.
The issue entirely rests with Chase Bank. This is not an Apple issue. I’m happy to answer any questions if further clarification is needed.
Try uninstalling all Chase apps and reinstalling them.
Have the same issue yesterday and today
Jeff Donald. I hadn’t thought of that, so I just did. It didn’t fix the problem, but thanks for the suggestion!
Sorry, I had my fingers crossed.
You need to call CSR and open a ticket with them.
They will submit it to Apple and Apple should be getting back to you.
Side note, but I thought Chase was opening airport lounges?
Contact the CEO via email and just explain your frustration. Chase will take care of you.
Sorry! As we said in the Army, "Inattention to detail Sir, no excuse." As you said though, a simple google search provided the info pretty quickly.
Alls well that ends well. I keep my fingers crossed for you too. Happy Holidays!
Confirmed. It’s a extra level of security that is on your account that is blocking the order.
I suspect it’s the block I have on all payments that are unapproved.
Error Code B28374 When Using Chase Ultimate Rewards Points at Checkout
