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Hi everyone,
I’m trying to purchase an iPad using my Chase Ultimate Rewards points, but I keep encountering an error code B28374 during the checkout process. Has anyone else run into this issue before? If so, how did you resolve it?
Any advice or steps you took to make the transaction go through would be greatly appreciated. Thank you!
I have also been having this same issue for the past week or so. I have called Chase and Apple Ultimate Rewards Store multiple times to address this and they have said it is a software issue on their end, with no recourse provided. It is very frustrating since I have been waiting to redeem my points until this month to get the extra 50% bonus offer.
I have also been having this same issue for the past week or so. I have called Chase and Apple Ultimate Rewards Store multiple times to address this and they have said it is a software issue on their end, with no recourse provided. It is very frustrating since I have been waiting to redeem my points until this month to get the extra 50% bonus offer.
There’s no way of knowing the extent of the issue if those affected do not post here. The error code posted is not an Apple error code, indicating it is a code generated by the website or app involved. Apple error messages are much different and contain specific instructions to try to resolve the issue.
The issue entirely rests with Chase Bank. This is not an Apple issue. I’m happy to answer any questions if further clarification is needed.
I believe the Chase Reward points have to be redeemed through the Chase Rewards portal. Apple and most (all?) other merchants do not accept Chase points as a form of payment. If you need additional assistance with your account please contact Chase support team.
I have been having this issue since Oct. 29th and Chase has not been able to resolve it.
I tried changing my address, also the item I was ordering, still no luck.
Was anyone able to have this issue fixed? TIA
Having same issue since beginning of the month. Called Chase Ultimate Rewards twice both times with no resolution, just that they know about the issue but there's no fix.
Error Code B28374 When Using Chase Ultimate Rewards Points at Checkout
