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notes are gone after accepting new icloud terms and conditions

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

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Question marked as Top-ranking reply

Posted on Nov 6, 2024 10:17 AM

Hi,


Had this too and found a simple fix….


1) Go to Settings and search for iCloud

2) Select iCloud Apple ID (at the top of the list)

3) Under ‘Apps using iCloud’ select Show All

4) Select Notes

5) Turn off ‘Sync this Phone’ and wait for a few seconds

6) Turn ‘Sync this Phone’ back on


This should kick the notes app back into life to use iCloud again.


Hope this works for you and helps a few others along the way 😊


268 replies

Nov 6, 2024 1:01 PM in response to waitinthefire

I wrote a new note yesterday and it was added to another thing that wasn’t public. I restarted and did everything this said but it’s not coming up at all. It was very important and I’m devastated it’s gone. I hit the three dots and I think hid it or made a seperate folder-seperate folder is gone.

I restarted my phone. Nothing. Anything else I can do?

Nov 6, 2024 5:09 PM in response to waitinthefire

Same here!! I just tried for two hours to fix it. I thought me or one of my little ones accidentally deleted everything until I put two together about the iCloud update! I tried going to iCloud to see if I can put it back onto the phone but there doesn’t seem to be a way! I hope they fix it soon. I need all my notes! It’s one of my most used apps.

Nov 6, 2024 6:34 PM in response to waitinthefire

I also lost my Notes on my iPhone but not on my iPad after getting this t&c message. The iPhone had several accounts for notes, including iCloud. iPad only had one account for iCloud. So I added the iCloud account again and the notes came back.

Also just got an email about Find My being disabled on my iPhone. Went to the Find My app and turned it back on.

Time to do a backup…

Nov 6, 2024 7:10 PM in response to waitinthefire

I accepted the terms and conditions for iCloud when they popped up on my screen and today (nov 6)I realized that my notes were deleted. Slowly they started trickling in but stopped, I am missing notes from this year and even some from years before. I contacted apple support and they all said that the things suggested here I should not do since my notes are not backed up by iCloud. I understand that that is my fault for not having enough iCloud storage but at the same time most apple support specialist are acting like it's my fault. I did anticipate that my notes would be deleted due to apples mess up. I am supposed to have a call back but they keep saying that I will probably not get those notes back. I am beyond frustrated.

Nov 6, 2024 8:59 PM in response to 5ivedegrees

Hey! I know you’re not replying to me but if your notes are on iCloud.com and not your phone, there should be a way to get them back. People have had various solutions - mine is listed in the forum replies — but to briefly describe, was resolved by deleting the Notes app, reinstalling Notes, open Notes then it took me to Settings > Notes > Accounts > iCloud account and I toggled the iCloud backup option for Notes On. Slowly the notes loaded on my phone!


I hadn’t tried just togging the iCloud backup option off and on for Notes so I wonder if starting there is a better/faster option - just in case you have any local notes saved, since deleting Notes would remove them.


Sending much luck! 🍀 So sorry this happened!

Nov 6, 2024 10:13 PM in response to waitinthefire

So others have mentioned changing the default account helps, and it did for me with an additional step. If when you look at your default accounts you don’t see iCloud directly listed as an option, just your other emails and/or On My iPhone, then you need to go back a page, and re enter your associated iCloud account. I then unselected on my iPhone as the default, selected iCloud, and re-selected On My iPhone as the default account. After a while my notes loaded again. I did still lose quite a few from the On My iPhone account but the iCloud ones were mostly recovered to my knowledge. Hope you get them restored!

Nov 7, 2024 9:36 AM in response to waitinthefire

Please read all of this to see if it applies to you.


I was in the same position as everyone else but was too nervous to accept delete, or delete the app or any of that.

Instead, I rebooted my phone and waited. Nothing happened.


I opened the notes app and at the bottom of the screen it said SYNCING ICLOUD, or something similar. Then underneath that it said NO INTERNET CONNECTION.


Now, like most of you, at some point I have changed my settings to not sync anything through cellular data. So, I connected to the work WiFi and BINGO... all my 200 notes were back in 30 seconds.


So, make sure you're connected to WiFi, even if you're unaware if you have set any kind of restrictions on cellular data.


Good luck all of you, it just shows you we can't rely on Apple, this isn't the first time they have screwed up royally and won't be the last. iCloud is meant to be an extra layer of security, not an extra layer of risk... and we all know it is.


notes are gone after accepting new icloud terms and conditions

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