Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 08:11 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2024 11:27 PM

Me too! I restarted my iPhone but they did not come back.

302 replies

Nov 9, 2024 05:11 AM in response to Lindseys06

This is exactly my issue as well, and I’m seeing everybody else saying they got theirs back but it’s not working for me! Have you figured it out? I tried to speak with customer support multiple times the past 3 days and they have been completely useless. And I have 0 “On My iPhone” notes. There are incredibly important documents on my notes, as I’m sure is the case for everybody, and this needs to be fixed immediately. There should be no reason that they have just disappeared into thin air.

Nov 11, 2024 12:25 PM in response to waitinthefire

DO NOT FOLLOW THE STEPS SUGGESTED TO TOGGLE NOTES OFF AND ON IF YOUR ICLOUD IS NOT UPDATED and CURRENTLY BACKED UP!!!!! This will only allow whatever is on your iCloud to pull in and you’ll lose everything else that was local on your phone. The Apple support rep said if you don’t do this and call them, they can likely restore all your notes. Once you’ve done this, you can’t get them back. I hit cancel when the message “Will delete…” came up, but she’s still looking to see if maybe she can restore them. She can’t find anymore notes currently though….. so fingers crossed.


Also, apparently Apple doesn’t monitor this community, so if you don’t report issues to them, they never track the data of people having issues. There may be a ton more out there that the engineers could be tracking and finding out what went wrong if you call

apple and don’t just post here. Something I learned today. 🤪

Nov 6, 2024 02:36 PM in response to waitinthefire

I received the same notification on my iPhone this morning, agreed to terms and all of my notes vanished, although later 16 returned, but none of those were really relevant. Then I went to iCloud in settings and it said to back up which I did, and all of my notes returned. One thing I did after my notes vanished from my phone is take a screen shot of all of them from my iPad. Then around 4 PM I got that same notification from iCloud on my iPad, so again I agreed to their terms, and my notes again vanished. I fooled around a bit on my iPad and finally saw the back up iCloud and so I did that and all of my notes are back. This is probably a very simple process for most younger people, but I am not young…..and when my notes vanished my heart sank as most of my passwords are there!

However all is well now, and I’m happy that I figured out how to get back my notes on my own! 🤗

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.