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notes are gone after accepting new icloud terms and conditions

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

Top-ranking reply

AdamsiThings

Level 1

44 points

Posted on Nov 6, 2024 10:17 AM

Hi,

Had this too and found a simple fix….

1) Go to Settings and search for iCloud

2) Select iCloud Apple ID (at the top of the list)

3) Under ‘Apps using iCloud’ select Show All

4) Select Notes

5) Turn off ‘Sync this Phone’ and wait for a few seconds

6) Turn ‘Sync this Phone’ back on

This should kick the notes app back into life to use iCloud again.

Hope this works for you and helps a few others along the way 😊

View in context

268 replies

galzinha

Level 1

9 points

Nov 7, 2024 6:38 PM in response to Tippygladstone

Unfortunately, to me, this step only showed the "On my iPhone" section with nothing in there!

Nov 8, 2024 4:32 AM in response to AdamsiThings

That worked - thank you!

Nov 8, 2024 9:24 AM in response to AdamsiThings

That’s all great, but my iCloud was full, so my notes won’t be there anyway. They were only on my phone. Now they’re gone. I’m so ******!

Nov 8, 2024 11:33 AM in response to Colette-Louise

Hi,

The menu should look like the snapshot below…

That’s the button I toggled on and off to get iCloud to start up and sync notes again. If you’re in the Manage Storage menu, you’ll see that it will delete the notes from iCloud entirely as that is referring to your iCloud storage as opposed to device syncing so stay away from

that menu!

Hope you get it sorted 😊

nyx248

Level 1

14 points

Nov 8, 2024 12:17 PM in response to waitinthefire

So what happens to those notes not backed up on iCloud? I had things saved in there that I needed. This is insane.

Nov 8, 2024 3:35 PM in response to AdamsiThings

Thank you AdamsiThings!!!

This fixed my issue today! Greatly appreciated. 💖

JoycesJourney 🌷

Nov 8, 2024 6:02 PM in response to Jomoyele

Literally same, just got off the phone with them and I’m unimpressed. Literally not my fault that the agreement must deleted half my notes??? I’m confused and highly irritated…

Nov 8, 2024 6:18 PM in response to waitinthefire

The same thing happened to me but I literally just turned my phone off and when I turned it back on and re-opened notes app, all my notes started syncing and all were restored, hope this helps!

Nov 9, 2024 6:45 AM in response to AdamsiThings

You are a hero THANK YOU!

Nov 9, 2024 12:07 PM in response to AdamsiThings

Best method! This worked for me. A little bit of a delay but they’re all re-appearing now. iPhone = my life!!!

IamBajan

Level 1

14 points

Nov 9, 2024 6:02 PM in response to waitinthefire

This solution worked for me: open Settings > Icloud > ICloud Drive > turn off and turn on the Sync this iPhone option. My missing notes loaded immediately after.

Nov 9, 2024 10:37 PM in response to waitinthefire

I have lost all my notes on the iPhone 😓😓

have so many important and sentimental notes 😢😢

is anyone else had same issue after accepting new iCloud terms ?

ccm30

Level 1

18 points

Nov 11, 2024 7:53 PM in response to Lindseys06

Agreed, it instead pulled up notes from 2020-2023 which I didn’t have anymore. Which is so weird, I deleted them anyway. But I want my old notes back. Apple needs to do something about this.

nonya1

Level 1

41 points

Nov 21, 2024 2:39 AM in response to stumble-upon-flowers

update - powered off and on after the two suggested steps. got my notes back on iPh!

tried this fix also, and still no go.

HeinzeC1

Level 1

8 points

Nov 6, 2024 7:23 AM in response to waitinthefire

Happened to me too. I didn’t have iCloud storage space synched for over a year either so I was worried.

I went to settings > iCloud > apps using iCloud Show All > Notes > Manage Storage

And it resolved itself. I went back into the notes app and they started loading.

notes are gone after accepting new icloud terms and conditions