Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 08:11 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2024 11:27 PM

Me too! I restarted my iPhone but they did not come back.

302 replies

Nov 5, 2024 07:35 PM in response to waitinthefire

I experienced this too on my iPhone 7 the day after I agreed to the updated iCloud terms and conditions (11/5/2024). No notes existed within the Notes app. However, I found that my Notes are tied to my iCloud account so I logged into icloud.com and found them there, yay! Next was to figure out how to get them on my phone. My iCloud account was listed under Settings > Notes > Accounts, but I was afraid to make any changes. So, I contacted Apple Support and we found a solution:

  1. Deleted the Notes app
    1. Since my notes data was tied to my iCloud account, it retained it. If your notes are local, it would delete them if you delete the Notes app.
  2. Redownloaded the Notes app from the Apple Store
  3. Opened the Notes app. No notes were there.
  4. Once the Notes app was opened, it prompted me to connect my iCloud account with a pop up that took me to Settings > Notes > Accounts > my iCloud account > iCloud. From there, we toggle the button next to Notes so it was On (aka Green) - screenshot below with the backup option for Notes toggled On
  5. I may have had to close the Notes app again but I forget. Either way, once we toggled the iCloud backup icon to On for Notes, this allowed for the notes to start downloading to my phone again!


I hope this may help someone too! So sorry folks are going through this.

Nov 6, 2024 10:17 AM in response to waitinthefire

Hi,


Had this too and found a simple fix….


1) Go to Settings and search for iCloud

2) Select iCloud Apple ID (at the top of the list)

3) Under ‘Apps using iCloud’ select Show All

4) Select Notes

5) Turn off ‘Sync this Phone’ and wait for a few seconds

6) Turn ‘Sync this Phone’ back on


This should kick the notes app back into life to use iCloud again.


Hope this works for you and helps a few others along the way 😊


Nov 6, 2024 01:01 PM in response to waitinthefire

I wrote a new note yesterday and it was added to another thing that wasn’t public. I restarted and did everything this said but it’s not coming up at all. It was very important and I’m devastated it’s gone. I hit the three dots and I think hid it or made a seperate folder-seperate folder is gone.

I restarted my phone. Nothing. Anything else I can do?

Nov 6, 2024 06:34 PM in response to waitinthefire

I also lost my Notes on my iPhone but not on my iPad after getting this t&c message. The iPhone had several accounts for notes, including iCloud. iPad only had one account for iCloud. So I added the iCloud account again and the notes came back.

Also just got an email about Find My being disabled on my iPhone. Went to the Find My app and turned it back on.

Time to do a backup…

Nov 6, 2024 07:10 PM in response to waitinthefire

I accepted the terms and conditions for iCloud when they popped up on my screen and today (nov 6)I realized that my notes were deleted. Slowly they started trickling in but stopped, I am missing notes from this year and even some from years before. I contacted apple support and they all said that the things suggested here I should not do since my notes are not backed up by iCloud. I understand that that is my fault for not having enough iCloud storage but at the same time most apple support specialist are acting like it's my fault. I did anticipate that my notes would be deleted due to apples mess up. I am supposed to have a call back but they keep saying that I will probably not get those notes back. I am beyond frustrated.

Nov 6, 2024 08:59 PM in response to 5ivedegrees

Hey! I know you’re not replying to me but if your notes are on iCloud.com and not your phone, there should be a way to get them back. People have had various solutions - mine is listed in the forum replies — but to briefly describe, was resolved by deleting the Notes app, reinstalling Notes, open Notes then it took me to Settings > Notes > Accounts > iCloud account and I toggled the iCloud backup option for Notes On. Slowly the notes loaded on my phone!


I hadn’t tried just togging the iCloud backup option off and on for Notes so I wonder if starting there is a better/faster option - just in case you have any local notes saved, since deleting Notes would remove them.


Sending much luck! 🍀 So sorry this happened!

Nov 6, 2024 09:43 PM in response to waitinthefire

I had the same issue with iCloud notes disappearing after I accepted the recent iCloud terms and conditions (a few days ago). I am using an iPhone 13, iOS version 16.3.1. I managed to resolve the issue and re-synchronise all my notes by doing the following:

  1. Log in to your iCloud account online (icloud.com) to check that your Apple Notes are still there.
  2. Turn the Notes option off and on under Settings/[user]/iCloud/Notes/Sync this iPhone; when prompted to "Delete from My iPhone," select Delete. I restarted the handset (though this may not be necessary) and then turned Notes back on.
  3. Open Apple Notes, and you should see the notes begin to synchronise automatically.


Nov 6, 2024 10:13 PM in response to waitinthefire

So others have mentioned changing the default account helps, and it did for me with an additional step. If when you look at your default accounts you don’t see iCloud directly listed as an option, just your other emails and/or On My iPhone, then you need to go back a page, and re enter your associated iCloud account. I then unselected on my iPhone as the default, selected iCloud, and re-selected On My iPhone as the default account. After a while my notes loaded again. I did still lose quite a few from the On My iPhone account but the iCloud ones were mostly recovered to my knowledge. Hope you get them restored!

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Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

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