I did make an update to iOS 18.1 last night, downloaded Apple Intelligence successfully but it still stuck on "Preparing" status for like 10 hrs. Is there anyone know how to fix and make it work? Im desparate....
[Edited by Moderator]
iPad Pro
It was still stuck on my Mac for more than 24 hours, and I contacted Apple Support this morning. I was told that nothing was wrong and that "it needs to understand your daily routine and usual activities, it needs a little bit of time to have the data documented in order for the responses/features to be relevant to your daily activities so it should be ready by tomorrow most likely".
Enable Siri -> Change Language to English (United States) -> Save.
This worked for me
Did you try turning off your battery saver and connecting to WiFi. I realized that to get out of “preparing” mode, all I had to do is turn off my battery saver.
Hey, did you try turning off your battery saver? I turned mine off and connected to WiFi and it immediately downloaded.
Mine was stuck preparing too but I changed the language to English (US) and it works. (It was English (Canada) before).
Randomly worked. I double-tapped where it said “preparing” a few times, a percentage of completion at 15% popped up and quickly finished at 100%. I was then able to activate it after being stuck for over 24 hours.
I suggested to switch to another WiFi network. 🛜
Also, lobsterghost1 suggested toggling off your VPN if it’s on.
Connect with an wi-fi networks,i just did and it’s working
I read all these comments because I too am experiencing this.
I didn’t realize I never hooked up my new phone to WiFi after reading comments to do so.
Watched it download in realtime. It tells you the percentage of completion until its done.
mahalos!
I had a similar problem on my MacBook. Rebooting didn't help until I connected it to charging. A couple of minutes later, a message about availability appeared
Try turning Siri off and then on again. That worked for me!
The solution of switching Siri language to non us English (Spanish in my case) let it talk, etc. Did the trick in my case.
18.3 today finally fixed it. Watched it download with a spinning wheel and moving percentage.
It finally works after all this time.
Hello~ The reason I asked is the Author of this post was trying to install beta. Click on below and review…
How to get Apple Intelligence - Apple Support*
*Apple Intelligence requirements for iPhone, iPad, and Mac
Also what model iPhone?
~Katana-San~
So, called Apple Support last night regarding this and it was a waste of time. Took my MacBook Pro M3 to the Apple Store today and spent an hour and a half with an Apple Genius. After telling me there wasn’t a problem they reloaded the System software under a test account on the MBP and still nothing. She went in the back told me that they just got an alert that this is known bug on some iPad’s and Mac’s. She didn’t really know much more than that but told me she hoped there would be a resolution soon. She said the rebooting, network connections, changing regions, etc. should really not impact it and if it worked for you then you were one of the lucky ones. I hope this helps.
Jack Vancs wrote:
My M3 Max MacBook Pro has been stuck on Preparing... for weeks. Trying the solutions here hasn't worked for me yet, but I did notice that while choosing voices, some of them will download for me, like Premium Zoe, but none of the Siri voices will start downloading. They are all stuck at Zero KB, even though I am connected to a very fast WiFi network. I have a feeling that whatever is keeping the voices from downloading is holding up "Apple Intelligence."
Do you use a VPN on your Mac? If yes, turn it off and see if the download works.
Apple Intelligence stuck on "Preparing" status for more than 10 hours
