iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

I suspect the 'restore backup' button was greyed out due to iTunes treating the restored iPhone as a new device and it had no way of connecting the backup file to your device. I had the same experience and will attempt to restore from Apple Devices as well.

Hmm. We-ell, cappellof, I have an iPhone 13 mini (is it so very different from a 13?) which was running iOS 18.1 . I was trying to update to 18.2 when I had my problem a few days ago. I followed janfromfarum's instructions, and the version of iTunes I received by download is v. 12.13.4.4, which was the same as the one I had, but the Apple .exe version succeeded where the other one failed. Should you still have the problem from October - do you? - do give the Apple site another go, BUT FIRST remove Apple Music and Apple Devices, should you have them installed on your PC. Those two programs and iTunes seem not to go well together, possibly because of a contention of access to the Library (at least).

My 13 mini is now running iOS 18.2, thanks to janfromfarum's guidance and the version of iTunes for Windows on the Apple site.

Thank you very much for good suggestions. My Iphone15 froze during IOS update about half way through. Thereafter neither ITunes nor Apple Devices would recognize the phone. Followed the suggestions to remove all Apple software on the PC and then install the downloaded exe file as Admin. Had to make three attempts at installing IOS before it worked. It stopped at firmware update and also received a mysterious error75 which seems not to exist when looking up error codes on the Apple support pages. My conclusion is that iTunes and Apple Devices are definitely not compatible and you can only have one of these installed at any point in time. Secondly, always re-start PC after installing Apple software. I lost last 2 months of photos and need to re-install apps etc., but better than having to replace a one year old phone…

Anyone have any thoughts on how to handle the Bonjour LSA popups when installing iTunes from Apple and using a computer with Windows 11 24h2? Getting the popups isn’t a big thing every couple days or so but would be good to have some conclusion on how to address these popups. Maybe they will go away with future iTunes or Windows updates? I’m afraid to uninstall Bonjour itself to cause any other iTunes issues.

Yes, I have occasionally missed the steps to cancel the pop-up invitation to download and update iOS, then backup the iPhone, and then take the update; when I have forgotten, I have been anxious until the update was complete. However, updating with iTunes in the .exe version - see janfromfarum's post - worked when nothing else did for me, and I think others, and so I wouldn't say "never update" with iTunes.

And yes, avoiding laziness is surely good advice, in many ways.

The incompatibility between Apple product and Windows 11 has been infuriating lately. Apple Devices app is total junk (and this is putting it mildly) and iTunes installation has been a nightmare through Microsoft Store. What gives? Is it a Microsoft incompetency?

Yes, the version in the Microsoft Store didn't work for me, or for (at least some) others, but the version from Apple - see janfromfarum's post - does ... at least for us. We may hope it will continue to do so.

If you want a good suggestion: Forget about all related apple for windows. If you have an Apple device don't plug it to a Windows machine cause it freezes the device if you want to update. Use only the device to perform restorations.

I know that.

It's a very old custome i have each time a new iOS X version is released to perform a clean IOS install in all my devices in order to rule out issues.

Also when a new ios x.x is released i used to plug in to the PC in order to download the entire image on the phone and from there update the phone.

Trying to do that nowadays is a real PAIN, crashes and brickwall devices all the time, in both iTunes and the new 3 apps for windows 11.

psikofunkster wrote:

I know that.

It's a very old custome i have each time a new iOS X version is released to perform a clean IOS install in all my devices in order to rule out issues.

It's not really necessary. It also sounds as if it's causing your problems. I would stop doing it if I were you.

LOL performing a clean ios install the cause of my problems, don't make me laugh.

I totally disagree at least regarding my first point.

About the second one yes it might not be necessary (just a personal habit).

Anyways i'm not be able to perform any of those anymore at least on a PC thanks to Apple....

Because most of the people are lazy, that's their problem. If you have never had an issue with iOS CONGRATZ!!

Can you read or my english is not enough?

I can't do those two anymore even if i want to because apple apps for windows are a mess!!

psikofunkster wrote:

Because most of the people are lazy, that's their problem. If you have never had an issue with iOS CONGRATZ!!

Avoiding something that isn't necessary isn't "lazy." It's common sense.

I can't do those two anymore even if i want to because apple apps for windows are a mess!!

Then isn't it a great thing they are no longer necessary?

Yep still exists. I'm encountering it as I type this. I just finished uninstalling and reinstalling. And now restoring my iphone (more of an ipod since I only use it for music). And my progress bar is filling and itunes has not randomly crashed again.

It worked, the iTunes is not crashing out but got a new problem. It says "The iPhone "iPhone" could not be restored. An unknown error occured (53).

It stops in the mid percent of the loading/restoring. What should I do? pls help