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umogavis Author

Level 1

9 points

iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

I’m experiencing a frustrating issue with iTunes version 12.13.3.2 on my Windows 11 Pro machine. Every time I try to restore my iPhone 14 (currently on iOS 17.x), iTunes crashes midway through the process. The application becomes unresponsive, and the restore fails. My iPhone also remains with logo and progress bar in midway. Here are a few key details:

iTunes Version: 12.13.3.2
OS: Windows 11 Pro (64-bit)
iPhone Model: iPhone 14
iOS Version: iOS 17.x

I’ve already tried the following troubleshooting steps:

Reinstalled iTunes.
Ensured that both iTunes and iOS are up to date.
Restarted my PC and iPhone in recovery mode.
Tried using different USB cables and ports.

Unfortunately, none of these have worked. Has anyone else encountered this issue, or is there a known fix? Any help or suggestions would be greatly appreciated!

Thanks in advance!

iPhone SE, iOS 15

Posted on Sep 21, 2024 11:03 PM

Top-ranking reply

janfromfarum

Level 1

38 points

Posted on Oct 8, 2024 12:40 AM

Had the same problem.

Removed the Microsoft Store version of Itunes and installed the .exe version. Ran it as Administrator and then it worked.

https://www.apple.com/itunes/download/win64

View in context

44 replies

Sep 23, 2024 5:17 AM in response to umogavis

Since, IOS 1800 version has been released, so, you can't restore your mobile in previous version of IOS at all

Oct 5, 2024 3:06 PM in response to umogavis

My iPhone 13 mini is totally useless right now. iTunes 12.13.3.2 dies every time I try to restore the phone, and the phone won't even start right now! What's the fix for iTunes?

Oct 8, 2024 9:01 AM in response to janfromfarum

I tried that approach, but it did not work for my iPhone 13. The version of iTunes for Windows on the Apple site is old and is not capable of updating a phone running IOS 18

cdx304

Level 1

12 points

Oct 29, 2024 4:11 PM in response to janfromfarum

This worked for me thank you so much ! Apple support was no help when i called them .

Nov 26, 2024 4:18 AM in response to janfromfarum

This worked for me, thanks :)

Nov 26, 2024 5:43 AM in response to cappellof

cappellof by chance do you recall what version you were given when you downloaded it directly?

Thanks!

Jim

pesesito

Level 1

8 points

Dec 12, 2024 12:14 AM in response to janfromfarum

You are an actual godsend

Dec 27, 2024 9:36 PM in response to jogo34

Thank you all for the helpful replies- this process worked for me and saved me a trip to the Apple Store!

Dec 28, 2024 2:03 PM in response to janfromfarum

thank you so much!! this helped

ColdLimo

Level 1

8 points

Dec 29, 2024 8:09 AM in response to janfromfarum

I had the same issue. Thank you @janfromfarum for posting a solution. It realy hellped me.

dcirne

Level 1

8 points

Jan 3, 2025 4:09 PM in response to janfromfarum

These exact steps worked for me. I was able to get my phone functioning again by using only the update option, eliminating the need for a full restore.

Jan 5, 2025 9:37 AM in response to umogavis

What’s up how can I have my iPhone now

adamszab

Level 1

8 points

Jan 8, 2025 1:17 AM in response to janfromfarum

Thank you, it works for me too.

You are my phonesaver!

Jan 13, 2025 10:23 AM in response to umogavis

First post to say what a HERO

iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro