iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

I had the same issue on windows 11 pc, repeated attempts just fills up memory with temp update files. This was iTunes from Microsoft as Apple sends you there to download iTunes. On a pc with an old Apple version of iTunes the iPhone restored properly without iTunes closing in the middle and freezing phone. Once the phone was restored, I was still able to restore files from backup on pc with windows iTunes.

It worked, the iTunes is not crashing out but got a new problem. It says "The iPhone "iPhone" could not be restored. An unknown error occured (53).

It stops in the mid percent of the loading/restoring. What should I do? pls help

I would add to that list iCloud for Windows. I installed it and didn't do anything with it, but my woes with iTunes began after that install.

I wish we could get this information out in a way that people wouldn't need to already have the problem to know this.

In addition to the helpful solutions posed, I do want to add that if your phone is caught updating with the progress bar frozen, you will need to hard restart your phone in order to then get it to be able to respond to the new iTunes installation.

An update on my earlier experience ...

I passed on iOS 18.2.1 and 18.3.0 - no particular benefit for iPhone 13 users was evident - but it seemed wise to take iOS 18.3.1.

My iTunes (Apple-flavour - see janfromfarum's post) offered me an update; I had v12.13.4.4 , and, er, v12.13.4 appeared in the update window. However, I took it, and at the end of that (problem-free) update, I had v12.13.5.3 .

(So much for the oft-repeated assertion that Apple is no longer offering updates for iTunes ...)

With that update complete, I restarted my PC (to be sure of the installation), re-opened iTunes, confirmed the new version, and then attached my iPhone 13 mini.

As before, I declined the immediate offer of the iPhone update, which allowed the device to backup to, and sync with, my PC (Windows 11 Home).

When that process was complete, I started the download and installation the iOS 18.3.1 update - and it was then that I remembered that I was not running in Administrator mode ..!

Of course, I was anxious all the way through the rest of the update, closely watching both the 'phone and the PC. However, I needn't have worried. Everything went flawlessly, and so I am now running iOS 18.3.1 (22D72).

But I wouldn't be here were it not for janfromfarum, who enabled me to save everything in the move to iOS 18.2 - many thanks again!

Hello, lerobinnn.

Awful - frustrating, isn't it.

I hope that, having followed the guidance in janfromfarum's post, particularly in regard to the use of iTunes from Apple, you are now running again.

Any luck?

Had the same problem.

Removed the Microsoft Store version of Itunes and installed the .exe version. Ran it as Administrator and then it worked.

https://www.apple.com/itunes/download/win64

Since, IOS 1800 version has been released, so, you can't restore your mobile in previous version of IOS at all

My iPhone 13 mini is totally useless right now. iTunes 12.13.3.2 dies every time I try to restore the phone, and the phone won't even start right now! What's the fix for iTunes?

I tried that approach, but it did not work for my iPhone 13. The version of iTunes for Windows on the Apple site is old and is not capable of updating a phone running IOS 18

This worked for me thank you so much ! Apple support was no help when i called them .

This worked for me, thanks :)

cappellof by chance do you recall what version you were given when you downloaded it directly?

Thanks!

Jim

You are an actual godsend

Thank you all for the helpful replies- this process worked for me and saved me a trip to the Apple Store!