iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

I had that pop up on my laptop yesterday after the whole iTunes download process but I didn’t recognise bonjour so I just ignore it 😭 I would love to know the answer to this as well

When you say FOREVER how long was it? mines been running for about 2 hrs 30 mins so far. Not sure if its crashed again or if its still processing

More info from Windows event log

Faulting application name: iTunes.exe, version: 12.13.3.2, time stamp: 0x66c647fd

Faulting module name: objc.dll, version: 1.528.1.494, time stamp: 0x66aa88f3

Exception code: 0xc0000005

Fault offset: 0x0000000000025292

Faulting process id: 0x40E4

Faulting application start time: 0x1DB1770DB565A17

Faulting application path: C:\Program Files\WindowsApps\AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa\iTunes.exe

Faulting module path: C:\Program Files\WindowsApps\AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa\objc.dll

Report Id: c4c80585-906b-41a7-b8a0-46ccdb45db50

Faulting package full name: AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa

Faulting package-relative application ID: iTunes

It was the same version of iTunes 12.13.3.2, but running on my old laptop. It’s possible my problem with iTunes crashing was caused by the fact that my new Microsoft laptop uses an ARM64 CPU, and iTunes runs in x64 emulation mode on it. The old laptop has an x64 CPU, and iTunes runs native on it with no problems.

Had the same issue during update. Uninstalled itunes (the one i downloaded from microsoft store) delete every files related to it and softwares as well (Apple Devices) then install the one this hero attached. Run it as administrator and give the software every permissions it needed. First try i clicked "update" and didn't work, second try i closed the pop up dialogue telling me to update and click "Restore iPhone" and it finally worked!!! Thanks bro. U definitely deserve a medal

Thank you for this. I had this same issue with the latest iTunes through Windows App Store when updating to iOS 18.2. Without this I’d have a bricked phone and Apple Support including Tech support has no idea.

With installing iTunes directly from Apple and not through Windows App Store I'm now getting a Local Security Authority protection warning with regards to Bonjour. If its not one thing it is another. Looked online but not really clear if this is an issue I need to worry about or if I can uninstall Bonjour and not impact iTunes.

I suspect the 'restore backup' button was greyed out due to iTunes treating the restored iPhone as a new device and it had no way of connecting the backup file to your device. I had the same experience and will attempt to restore from Apple Devices as well.

Hmm. We-ell, cappellof, I have an iPhone 13 mini (is it so very different from a 13?) which was running iOS 18.1 . I was trying to update to 18.2 when I had my problem a few days ago. I followed janfromfarum's instructions, and the version of iTunes I received by download is v. 12.13.4.4, which was the same as the one I had, but the Apple .exe version succeeded where the other one failed. Should you still have the problem from October - do you? - do give the Apple site another go, BUT FIRST remove Apple Music and Apple Devices, should you have them installed on your PC. Those two programs and iTunes seem not to go well together, possibly because of a contention of access to the Library (at least).

My 13 mini is now running iOS 18.2, thanks to janfromfarum's guidance and the version of iTunes for Windows on the Apple site.

Thank you very much for good suggestions. My Iphone15 froze during IOS update about half way through. Thereafter neither ITunes nor Apple Devices would recognize the phone. Followed the suggestions to remove all Apple software on the PC and then install the downloaded exe file as Admin. Had to make three attempts at installing IOS before it worked. It stopped at firmware update and also received a mysterious error75 which seems not to exist when looking up error codes on the Apple support pages. My conclusion is that iTunes and Apple Devices are definitely not compatible and you can only have one of these installed at any point in time. Secondly, always re-start PC after installing Apple software. I lost last 2 months of photos and need to re-install apps etc., but better than having to replace a one year old phone…

Anyone have any thoughts on how to handle the Bonjour LSA popups when installing iTunes from Apple and using a computer with Windows 11 24h2? Getting the popups isn’t a big thing every couple days or so but would be good to have some conclusion on how to address these popups. Maybe they will go away with future iTunes or Windows updates? I’m afraid to uninstall Bonjour itself to cause any other iTunes issues.

Yes, I have occasionally missed the steps to cancel the pop-up invitation to download and update iOS, then backup the iPhone, and then take the update; when I have forgotten, I have been anxious until the update was complete. However, updating with iTunes in the .exe version - see janfromfarum's post - worked when nothing else did for me, and I think others, and so I wouldn't say "never update" with iTunes.

And yes, avoiding laziness is surely good advice, in many ways.

The incompatibility between Apple product and Windows 11 has been infuriating lately. Apple Devices app is total junk (and this is putting it mildly) and iTunes installation has been a nightmare through Microsoft Store. What gives? Is it a Microsoft incompetency?

Yes, the version in the Microsoft Store didn't work for me, or for (at least some) others, but the version from Apple - see janfromfarum's post - does ... at least for us. We may hope it will continue to do so.

Here I am January 2025 and the problem still exists.

Thank you to janfromfarum, AppleETR2007 and SomeoneKind

A combination of all of your teachings saved my day and I now have an updated and restored phone after 24 hours of trying to figure this out! I was dreading the thought of heading into the store.