iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

I dont know how much or how big to thank you so I'll put ChatGPT to do it:

I want to extend my deepest and most heartfelt gratitude for your incredible support and guidance. Your generosity and selflessness in offering your time and expertise have made an immeasurable difference. You didn’t just help me—you uplifted and inspired me with your kindness, wisdom, and unwavering encouragement.

Your willingness to go above and beyond is a testament to your extraordinary character, and I am profoundly grateful to have had your support during such a pivotal moment. Thank you for being a beacon of light and for leaving a lasting impact on my journey. I will forever cherish your generosity and hope to one day mirror the same kindness you’ve shown me.

psikofunkster wrote:

If you want a good suggestion: Forget about all related apple for windows. If you have an Apple device don't plug it to a Windows machine cause it freezes the device if you want to update. Use only the device to perform restorations.

You don't need to plug your iPhone or iPad into a computer to update it.

Update your iPhone or iPad - Apple Support

psikofunkster wrote:

LOL performing a clean ios install the cause of my problems, don't make me laugh.

And yet, by your own description, it's a problem. Most people gave up updating their phones with a computer years ago. I haven't done a clean install in probably a decade. I haven't had an issue with an update in all of that time.

I totally disagree at least regarding my first point.

You're also free to hit yourself in the head with a two-by-four if you want. That doesn't mean it's necessary or useful.

Anyways i'm not be able to perform any of those anymore at least on a PC thanks to Apple....

Tell Apple:

Product Feedback - Apple

It sounds like you don't want to change an outdated habit even though it causes you problems but you do want to complain about it.

I thankfully stumbled across this forum while I was experiencing the same problem as @umogavis above, and after reading all the other positive trials here I decided to give it a try and it did work for me too.

Before you do anything, it will be very important to first put your iPhone into recovery mode so you can restart the updating process. Recovery mode is NOT the same as restoring your phone, so don't worry, you will not lose your data while you are doing this. You can find the steps here: If you can't update or restore your iPhone or iPod touch - Apple Support (CA). You can do steps 1-4 while the .exe version of iTunes is installing, and then do steps 5-6 once iTunes is ready to use again, and you are able to connect your iPhone to your computer.

I can confirm that uninstalling iTunes from my windows PC (via settings) and installing the .exe version provided by @janfromfarum was the right solution for me after putting my iPhone into recovery mode. I did not have to uninstall anything else, or install any other additional applications during the process, only iTunes.

Once I got the .exe version installed and ran the application as Administrator, I was able to pick up right where I left off - iTunes recognized that my iPhone was connected to my computer and was in recovery mode, and prompted me to either update the phone, or if updating was not possible, restore to factory settings.

Thankfully, I was able to choose the "update" option, and the update to iOS 18.3.1 was able to install smoothly and completely. I did not need to restore my phone from a backup.

Thank you so much for providing this solution

Hello, your help is sensational, this a version is functional in Windows 11. Others versions acquired problems. I spend 4 hours in other versions and bugged my iphone and itunes. Thank You for solution!!!

• iTunes Version: 12.13.4.4
• Size: 202 MB
• OS: Windows 11 Pro (64-bit)
• iPhone Model: iPhone 13
• iOS Version: iOS 18.3.1

Thanks, iTunes was not seeing my iPhone & uninstalling Apple TV fixed it.

Good news! I was able to restore my iPhone by plugging it into a different PC

I had that pop up on my laptop yesterday after the whole iTunes download process but I didn’t recognise bonjour so I just ignore it 😭 I would love to know the answer to this as well

When you say FOREVER how long was it? mines been running for about 2 hrs 30 mins so far. Not sure if its crashed again or if its still processing

I just turned off Find my Phone and tried to Sync and it worked perfectly.

Note, do not forget to turn on Find my phone after you sync / Back up.

More info from Windows event log

Faulting application name: iTunes.exe, version: 12.13.3.2, time stamp: 0x66c647fd

Faulting module name: objc.dll, version: 1.528.1.494, time stamp: 0x66aa88f3

Exception code: 0xc0000005

Fault offset: 0x0000000000025292

Faulting process id: 0x40E4

Faulting application start time: 0x1DB1770DB565A17

Faulting application path: C:\Program Files\WindowsApps\AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa\iTunes.exe

Faulting module path: C:\Program Files\WindowsApps\AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa\objc.dll

Report Id: c4c80585-906b-41a7-b8a0-46ccdb45db50

Faulting package full name: AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa

Faulting package-relative application ID: iTunes

It was the same version of iTunes 12.13.3.2, but running on my old laptop. It’s possible my problem with iTunes crashing was caused by the fact that my new Microsoft laptop uses an ARM64 CPU, and iTunes runs in x64 emulation mode on it. The old laptop has an x64 CPU, and iTunes runs native on it with no problems.

Had the same issue during update. Uninstalled itunes (the one i downloaded from microsoft store) delete every files related to it and softwares as well (Apple Devices) then install the one this hero attached. Run it as administrator and give the software every permissions it needed. First try i clicked "update" and didn't work, second try i closed the pop up dialogue telling me to update and click "Restore iPhone" and it finally worked!!! Thanks bro. U definitely deserve a medal

Thank you for this. I had this same issue with the latest iTunes through Windows App Store when updating to iOS 18.2. Without this I’d have a bricked phone and Apple Support including Tech support has no idea.

With installing iTunes directly from Apple and not through Windows App Store I'm now getting a Local Security Authority protection warning with regards to Bonjour. If its not one thing it is another. Looked online but not really clear if this is an issue I need to worry about or if I can uninstall Bonjour and not impact iTunes.