I'm unable to Factory Reset my iPad Pro Gen 8

I have some GEN eights and trying to do factory reset, but it says it cannot connect to Apple ID. I’ve tried several methods and cannot factory reset.


[Re-Titled by Moderator]

iPad Pro, iPadOS 17

Posted on Aug 24, 2024 04:56 PM

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1 reply

Aug 25, 2024 09:21 AM in response to Solargirl24

These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support


Should you encounter difficulties, these resources may help with troubleshooting:

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

iOS update and restore errors – Apple Support


To restore your iPad, you will need access to either a Windows PC (with iTunes for Windows installed - or more recent Apple Devices App) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

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I'm unable to Factory Reset my iPad Pro Gen 8

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