ShutEye App NO REFUND

I downloaded an app called Shut eye sleep tracker. It said 7 day free trial cancel at any time, so I signed up, it IMMEDIATELY deducted the full amount off my account on my IPHONE. I tried the app a few days and canceled within the 7 day period - they have not refunded my monies and the automatic message says it's cancelled and will not renew on the 7th March 2025! This is fraud! I have written to them twice on the app in the last two weeks without a response! This is giving Apple Pay a bad name and is utter thievery! I will not stop on a principle until I receive my refund. Any assistance offered please? Many thanks Mishka

iPhone 13, iOS 17

Posted on Mar 25, 2024 08:06 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2024 04:29 AM

Thank you so much. I have done that. Much appreciated

6 replies

Mar 25, 2024 11:26 AM in response to MishkaMoller

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ShutEye App NO REFUND

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.