HomePod not responding after updating to OS 17.4

My HomePod 1st gen also died after the 17.4 update 😡

Apple mini pod no power. Tried the typical, unplugging , waiting a minute, plugging back in. Totally dead

Yes my mini 1 was bricked by 17.4 . It was working fine earlier in the day when I was listening to music then in the evening and it kept cutting out saying no internet/ can't connect to Apple Music . Then I noticed it was trying to update via the home app as I was streaming music via my phone to the HomePod.

a few hours later it still hadn’t updated it was just a spinning light so I unplugged it & tried to get it going again to no avail.

I then tried the reset with holding the top of the HomePod and all I got was a red light that was doing nothing.

no chimes or voice to say it’s resetting then it just died.

I’ve tried to get it working since last night and nothing. Apparently your supposed to be able to plug it into a Mac go to finder folder and factory reset as their support page claims.

my Mac can’t find it, My hope is trying tommorrow on windows once my usb c to usb adaptor comes as the pc has no usb c ports.

hopefully windows can recognise it and let me reset with iTunes as there’s no way to even do it via Apple Music app that I can find on my Mac air.

what a carry on so much for it just works and apple is easy. They give you steps and they don’t work and they do not make it easy to be able to restore devices like you could in iTunes.

you would think they dont want you to fix issues , sad that their firmware messed up my device I paid for and conviently its out of warranty.

I never initiated the update either it was doing it without my knowledge.😞

We will see what apple support say if they do my support call tommorrow i have also emailed the retailer so we shall see if it gets resolved as it’s 2.5 years since I got it.

im not buying another speaker after this. The sound quality wasn’t really the greatest on it even in a small kitchen .

I just got a new phone and my MacBook from them recently but this has just made me question buying anything else going forward.

My stereo pair of OG Homepods became unresponsive after the 17.4 update. I went through the full reset process described by Apple. One reset via the Home app on my iPad. The other did not and I needed to go through the manual process:

Reset HomePod - Apple Support

Both are now working as default output for my Apple TV.

BTW - I suspect that being linked to the Apple TV is this way was a factor in them becoming unresponsive - other OG Homepods updated without issues. I recommend that users remove Homepods as default audio output of an Apple TV before updating them.

Hi,

I had the same problem and when reading a lot of threads about the situation, someone said to unplug the HomePod for 24 hours.

So I did it. Unplugged for a full 24 hours my HomePod Gen2 (big one with OS 17.6). I plugged it back, it load normally, I was able to do the factory reset (by touching it for 5 secondes, red light, etc..) and my HomePod did connect properly.

By precaution, I also reset my Apple TV and reinstall it. It takes 3 minutes. Because my 2 HomePods are connected to it in pair for the tv sound.

FYI, I did spend a lot of time with Apple Support for it, and even changed one HomePod with the Genius Bar.

If I knew this trick earlier, it will be much easier.

Hopefully, it will work for you too.

Good luck.

I only saw that the installation was running automatically and one day later I realised that the HomePod did not respond and touched the display wich also did not respond. Looked at the home app and it was saying HomePod not reachable. Unplugging and plugging in also didn’t help its dead

Mine too. 1st gen. Made a popping sound while I was listening to it after the update and died. When I plugged it back in the volume icons are blinking. No other response. Wish I hadn’t updated. Have a handful of the originals and love them. So bummed they were replaced by lower quality version. I would have continued to purchase originals at a higher price point.

Hi.

RE: HomePod 17.4

I have received no error message. But it’s taken longer to finish. I have 3 mini’s. So far it’s been 6 hours. 2 are finished.

All off mine sat in installing status in the home app for a very long time.

I did not unplug, to avoid corrupting …. Just left it alone.

hope this helps

I’m sorry I can’t be of help. The update only came up for me today. I’ve not yet installed it. Will tomorrow. I get nervous installing updates on the OG. I have 4 of them and have been lucky so far. True, they are long out of warranty now. Apple might offer a repair which isn’t worth the cost. There’s a guy called Nic who fixes them and that’s all I can say. Use google. It’s a shame because they are such a good speaker.

What worked for me is to unpair the stereo pair and pair it again. And also a restart of the Apple TV.

Hard to understand why it was needed but after iOS 17.4 update, it was not possible anymore to play Apple Music via Siri or via the Apple Music app on my iPhone. (With airplay). Asking weather for instance was still working.

I think the HomePods maybe downloading the wrong firmware … I have four OG HomePods and three minis … after updating to 17.4 one OG is now totally unresponsive, two OG’s are fine and one OG is stuck configuring … two of the minis are fine and one mini is stuck configuring. The two stuck configuring are both showing the software as tvOS 17.4 whereas all of the HomePods that are fine are all showing OS 17.4 … anyone else notice the same thing? Does anyone know how to force a roll back and correct update … I’d like to try and save the two configuring HomePods if possible!

As a last resort, try a reset after leaving the OG Homepod unplugged for a couple of weeks. An earlier thread (which seems to have vanished from Discussions) had that advice - the poster decided to try again after the Homepod had been put away and it worked.

Also note my suggestion above to temporarily stop using the Homepod(s) as default audio output for an Apple TV before updating software (too late for dead Homepods but worth considering for the living ones!)

The other issue that arose from recent updates is that, for Homepods set as default output for Apple TVs, some users got a message that they needed to accept terms and conditions in order to request music from Homepod Siri. It turns out that this is done via the Apple TV. Every user needs to switch to their account on Apple TV and open the Music app. This enables them to request music from Homepod Siri.

I’ve not installed 17.4 on it yet. I will once it’s released. The only thing you can try is another hard reset. Except this time unplug it for over 24 hours before plugging back in to begin the reset . Plug back in before you begin.

Reset HomePod - Apple Support