Switching from business to personal number on business text messages

I bought a new iPhone 14 Pro over the summer in order to have two sims on the same phone for both personal and business use. Personal number sends iMessages and texts, business line only sends texts. It has worked swimmingly until about a week ago where when I’m replying to business texts, it auto-changes to sending iMessages from my personal number. I go into the contacts info, see that it has changed “Conversation line” to personal. I change it to business, try to send a text, it changes to personal again. When I try to start a new conversation from my business line with iPhone users, it won’t send. I am able to receive business texts and calls as well as make calls from my business line.

iPhone 14 Pro

Posted on Dec 11, 2023 08:51 AM

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Posted on Jun 27, 2024 08:48 PM

Have you figured this out yet? I've had the same issue and have resorted to turning off iMessages via settings if I see in the message window that it switched me to iMessages from SMS text messages. I check every time before I reply to a business message and go back and forth with settings if needed. Replying to chats like this with my Mac also helps keep things to SMS instead of iMessage. These seem to do the trick of keeping a chat to the business line and prevents it from switching to personal. Really hoping there's an easier fix out there though.

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Question marked as Top-ranking reply

Jun 27, 2024 08:48 PM in response to Yuyu2007

Have you figured this out yet? I've had the same issue and have resorted to turning off iMessages via settings if I see in the message window that it switched me to iMessages from SMS text messages. I check every time before I reply to a business message and go back and forth with settings if needed. Replying to chats like this with my Mac also helps keep things to SMS instead of iMessage. These seem to do the trick of keeping a chat to the business line and prevents it from switching to personal. Really hoping there's an easier fix out there though.

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Switching from business to personal number on business text messages

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