texts on new mobile service NOT automatically going to message when using phone number

I just switched 2 lines from one carrier to another. Brought the phone number and the phones. Have proactively assigned the phone numbers to messages (after they seemed to have been removed from the list when phone numbers were pulled over), but any text to the phone number does not arrive via messages but as text (even though they qualify for messages). Of course if still works for email addresses, but that is still not convenient when everybody has your phone number stored in their contact lists. So, how do I get messages to recognize my old phone number, properly assigned to messages in the settings, on the old phone, with a new mobile carrier?


iPhone XR

Posted on Jul 18, 2022 06:41 AM

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Posted on Jul 18, 2022 07:40 AM

An older article, but see if the troubleshooting helps.


Handoff Continuity Troubleshooting.   -


iPhone, iPad, iPod touch, and Mac using Continuity - Connect.    *


How to forward text messages on your iPhone.   *


SMS Relay - Set up and use –Yosemite/ iOS 8.    -


SMS Relay - Set up and use –Yosemite/ iOS 8  (2).   -


Text messages forwarding.    -


See the Apple Support article(s) below. Link to contact Apple Support at the end of the article.


Messages or FaceTime - Add or remove your phone number.    *

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texts on new mobile service NOT automatically going to message when using phone number

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