Homekit Cameras not working after updating to TvOS 17 and and iOS 17, 17.0.1, 17.0.2, 17.0.3

Homekit Cameras not working after updating to TvOS 17 and and iOS 17, 17.0.1, 17.0.2, 17.0.3


Can not view cameras remotely after updating my ATV 4K3rd gen 128GB to TvOS 17.


iPhones are updated to latest iOS 17.0.3 as of posting this thread.


On LAN/site cameras work perfectly, only when trying to view cameras remotely does issue occur.


Viewing camera on native app remotely works perfectly without any issues.

Apple TV 4K (3rd generation)

Posted on Oct 9, 2023 02:16 AM

Reply

Similar questions

1 reply

Oct 10, 2023 06:52 AM in response to m0skva

Hi m0skva,


You started from a good resource: If your HomeKit or Matter accessory isn't responding in the Home app


Be sure you've attempted the steps below found in the same article.


"If accessories from one manufacturer aren't responding

Check if your smart home accessories are responding in the Home app after each step.

  1. Turn on Bluetooth in the Settings app on your iPhone or iPad, or in System Settings on your Mac.
  2. Restart any accessories that aren't responding. You may have to take the batteries out of your accessory and put them back in.
  3. Check the manufacturer's app to see if accessories that aren't responding in the Home app need a firmware update. If the accessories aren't responding in the manufacturer's app, you may need to reset them.
  4. Restart any third-party bridges and all home hubs (HomePod, HomePod mini, and Apple TV) by unplugging then plugging them back into power.
  5. Remove accessories that aren't responding from the Home app. Select an accessory, scroll down to accessory settings, and select Remove Accessory. If you don't see the option to remove the accessory in the Home app, it must be removed through the manufacturer's app. After you remove the accessories, follow the manufacturer's instructions to reset them and add them to the Home app again.


If your accessories still aren't responding, contact the manufacturer for support."


If you have contacted the manufacturer and the issue remains, reach out to Apple Support to further assist.


Get Support


Best.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Homekit Cameras not working after updating to TvOS 17 and and iOS 17, 17.0.1, 17.0.2, 17.0.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.