Aqara G3 Camera - Not working in HomeKit

Hello Fox-7,

This page can help out with providing the available steps to try for issues with an accessory giving the 'No Response' error in the Home app: If your HomeKit or Matter accessory isn't responding in the Home app - Apple Support

If accessories from one manufacturer aren't responding

Check if your smart home accessories are responding in the Home app after each step.

1. Turn on Bluetooth in the Settings app on your iPhone or iPad, or in System Settings on your Mac.

2. Restart any accessories that aren't responding. You may have to take the batteries out of your accessory and put them back in.

3. Check the manufacturer's app to see if accessories that aren't responding in the Home app need a firmware update. If the accessories aren't responding in the manufacturer's app, you may need to reset them.

4. Restart any third-party bridges and all home hubs (HomePod, HomePod mini, and Apple TV) by unplugging then plugging them back into power.

5. Remove accessories that aren't responding from the Home app. Select an accessory, scroll down to accessory settings, and select Remove Accessory. If you don't see the option to remove the accessory in the Home app, it must be removed through the manufacturer's app. After you remove the accessories, follow the manufacturer's instructions to reset them and add them to the Home app again.

If your accessories still aren't responding, contact the manufacturer for support.

The page will also help to provide some other suggestions prior to reaching out to the manufacturer, such as checking for any installed VPNs or security software. If any are installed try temporarily uninstalling them to help rule out any conflicts.

Cheers.

I have a had similar problems with the Home app with one Aqara camera. The original setup worked fine until about a week ago when I got notifications as the Camera randomly changed status - Home/Away. - without anyone leaving or arriving.

Then I noticed the Camera was not responding in the Mac OS Home App on a Mac Mini, but was responding on a MacBook Air and iPad..Then the camera stopped responding to genuine events like everyone leaving and someone arriving .

No matter what I do I can't replicate the original setting of Home/Stream and Away/Stream & Allow Recording triggered by Phone location .. whether I use Scenes or Automations makes no difference.

All the trouble shooting steps (as outlined by Eric) have not fixed it.

Further to my post of Nov 10 7.55 PM

There does seem to be a problem in the Home app or maybe Location Services.

Every couple of minutes during the night the system detects people are arriving or leaving. This morning there are multiple notifications on my phone. See screenshot. (Needless to say nobody arrived or left during the night)

I spent a good hour with Apple Tech trying to troubleshoot the same problem. I am not tech savvy, but I fo recognize when menus aren’t working right. I think the problem is with Apple updates. I have 4 Aqara cameras and one of another mfg and none show clips. I tried setting up a new Home on my iPad, but I just get a screen with no menus.