Aqara Camera Hub G2H

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Level 1

9 points

Aqara Camera Hub G2H

Hi, I have an issue with HomeKit and the above cameras.

I have three of the cameras in total and they work perfectly in the Aqara app.

They work perfectly in the HomeKit app as long as I am within the local network, lan or Wi-Fi

However when I leave the house and attempt to view the cameras in the home app through 3,4 or 5G I cannot see them, I get the “accessory is not responding” error.

If I try to use the Aqara app outside of the local network the cameras work fine.

It appears to be a remote access issue to the HomeKit app, although I do have other devices, not camera related, that work both inside and outside of the local network in Homekit and their manufacturer apps

can anyone help?

iPhone 12, iOS 16

Posted on Dec 30, 2022 08:07 AM

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Answer 1

Trish313

Community Specialist

Dec 31, 2022 01:47 PM in response to Hills_07

Hi Hills_07,

What device do you have set up as your Home hub? Have both the camera and your iPhone been restarted since noticing this issue? Restarting can help when we're experiencing unexpected issues such as this one.

To restart your iPhone:

1. Press and hold either volume button and the side button until the power off slider appears.

2. Drag the slider and wait about 30 seconds.

3. Press and hold the side button until the Apple logo appears to power it back on. Once back on, test to see if this continues.

Check out: Restart your iPhone- Apple Support

You should also confirm there are no updates that need to be installed. Check out how to update your iPhone here: Update your iPhone or iPad- Apple Support.

Hope that helps!

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Aqara Camera Hub G2H

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