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When I daily use, the device suddenly appear a question mark. Tell me to follow the steps of restore. When I use other MacBook and downloaded the apple configuration to restore, for the last step it appear error. And then appear the picture which is attached. Then cannot turn on.
MacBook Air, macOS 13.2
kyrie210 wrote:
When I daily use, the device suddenly appear a question mark. Tell me to follow the steps of restore. When I use other MacBook and downloaded the apple configuration to restore, for the last step it appear error. And then appear the picture which is attached. Then cannot turn on.
https://discussions.apple.com/content/attachment/4fd47ee0-1662-41d0-9242-80723a835cd2
https://discussions.apple.com/content/attachment/61f5daf0-88be-4a4d-b75a-8491b414c678
Appears to be a hardware failure.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
Check your coverage
My Support - Official Apple Support
kyrie210 wrote:
When I daily use, the device suddenly appear a question mark. Tell me to follow the steps of restore. When I use other MacBook and downloaded the apple configuration to restore, for the last step it appear error. And then appear the picture which is attached. Then cannot turn on.
https://discussions.apple.com/content/attachment/4fd47ee0-1662-41d0-9242-80723a835cd2
https://discussions.apple.com/content/attachment/61f5daf0-88be-4a4d-b75a-8491b414c678
Appears to be a hardware failure.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
Check your coverage
My Support - Official Apple Support
Question mark cannot solve and then shut down. The laptop cannot turn on.
