Apple blocked imessage, accused of spam! Said can only unblock 1x

Somehow after a couple of months my iMessage and iPhone went back to normal after they said they wouldn’t fix it. I’m not sure what happened, but I did constantly call and complain, not sure if that helped lol

The very same thing happened to us aswell. I was told the same thing by Apple. But I don’t understand how we could prevent this from happening again. They said not to respond to any advertising which made no sense at all.

This also happened to my daughter, she has not spammed anyone. But had kept being added to random facetime group calls but was not accepting these she was then banned from iMessage and FaceTime, again we only realises this after me calling apple and the network provider to assist with why iMessage was not working.

Then on the 2nd call to Apple they informed us that she had been blocked for spam, and they will on this occasion lift it but if it happens again she will loose her apple id and icloud would be lost etc, loosing pics and everything.

This was the second time I was blocked but had to wait a couple months to be unblocked. I almost got an android thankfully I didn't

Mine was escalated for manual review and denied. Maybe I should call back and demand another escalation. Would you be open to sharing transcripts they emailed you during your escalation? I would prefer to get this resolved rather than change my number and if I have information where they resolved another person's blocked iMessages, maybe that would help.

I have had the same issue. My email appears now for recipients and I haven’t been given a response as to when my I messages would be unblocked. I looked everywhere for a number to talk to corporate or someone to get an exception but customer care tell me the same thing that they have no way to unblock me.

Hi, Kaydee.

I just returned to Apple less than a week ago with an iPhone and MacBook, and oddly only my MacBook is affected when I iMessage my girlfriend; but this is also happening to me. Found this thread, and wondering if you've received a response from the FTS or Apple yet.

Same thing happened to me I got reported as spam 2 times now I’m blocked a 2nd time. Doesn’t sound like I will have I message back on my phone again ever for my number of 13 years. I feel like this is a censorship of some sort. When did Apple decide all of this? Crazy how much money I pay for all their devices just to treat me poorly in return. The first advisor I spoke to also rushed me off the phone.

Thank you for contacting Apple's privacy team.

At Apple, we take the privacy and security of your personal information very seriously. We design our products and services with this in mind.

You can request your chat transcript via our online service at https://privacy.apple.com

Once logged in to https://privacy.apple.com click on "Request a copy of your data”, then select "AppleCare support history, repair requests, and more”.

You can find out more about this service at:

https://support.apple.com/HT208501

Regarding technical help or help with your account please contact our AppleSupport Team, who can assist you further.

You can reach them directly or request support online. You can find all information on how to contact AppleSupport here:

https://support.apple.com/HT201232

So after hours on the phone, I got no resolution. She told me that my account was not being throttled anymore but couldn't figure out why it wasn't working now.

I was so frustrated that I sort of gave up for a week, then went on my computer and my imessage was working again!

Two days later......and it's not again. Hoping they will fix this trash on the back end and push out an update soon.

I am a realtor so I do send a lot of text messages. I got reported as spam and the first time they were able to unblock me. Now I was reported as spam the second time & now they are unable to unblock me & they are saying the only thing I can do is get a new phone number. I do not want to get a new number I have had my number since I was in 7th grade and I am 35 years old now.. Everyone knows my number!! Since, it seems from reading all the comments they are not able to unblock will be most likely getting an android even though I have a Mac and AirPods which are all connected. This is crazy!!!

No, going to an Apple Store will not help. They have less options for situations like this than calling/chatting in. In store support is for hands on troubleshooting, not meant for account issues.

Apple’s support has 4 tiers customers can talk to, with limitations.

Tier 1, first support group you get contacting in

Tier 2, known as Senior Advisors who tier 1 escalate to.

Customer Relations Tier 1: Who Senior Advisors can escalate to in very limited and specific situations.

Customer Relations tier 2: very rare to be escalated to.

In this situation of iMessages being blocked you will not be escalated to Customer Relations.

I just checked my original post and it was May 9 and I had been blocked for a week already so about a month and half. What I am thinking is that the 2nd time you are blocked they want to really make sure you aren't fraud which is why they can't unblock you right away and there probably isn't a quick system at the moment. Thats my assumption.

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