Apple blocked imessage, accused of spam! Said can only unblock 1x

I had this happen as well. I have never “spammed” anyone. I have had my same number for 17 years!

I spent all day trying to figure out why iMessage and FaceTime went away, drove to the Verizon store and they pointed me to Apple. Apple tells me someone reported my number as spam and therefore Apple gave me one chance to unblock it.

This is MESSED up!!! I plan to file a complaint with the FTC on this and am seriously considering leaving Apple.

This happened to me too! I noticed a few days ago that my messaging was not working and after trying to follow the recommended fixes provided by Apple online I called. I was on the phone for hours walking through things I had already done and finally the last person I spoke with decided to check with her supervisor.

she then stated that my iMessage had been looked by Apple due to spam! What?! I have never in my life sent spam and she continued to tell me they would only remove the lock one time, but would not do it again in the future.

I spoke with the supervisor because I use my phone for work and to call my clients and send reminder text messages and asked if they could see what it was that was “spam”. He stated no and resolved the issue for me and then stated that if it happens again I could call back.

but wait…? What is the right answer here? And it’s a bit frightening to think that my access to a feature, on a device I paid for to provide those features, can just be taken away with ZERO explanation.

id love to know if you received any further info from Apple or have heard this happening to others? I’ve been an apple costumer for 12 years and now I’m reconsidering that.

Likely one or more person reported a message from you as junk. (Open the spam text and tap Report Junk underneath it. Finally, tap Delete and Report Junk.) This could have been in error by then so that’s why Apple didn’t ban permanently first time.

As for access to the iMessage feature, you are using a free Apple ID and agreed to Apple’s terms and conditions of use and they have the right to revoke use if they reasonably believe you’ve broken those conditions. See the links I replied to OP with.

If you aren’t spamming people you shouldn’t run into this again.

Hello, I just got done messaging a support agent to unblock my account too. I was just banned yesterday somewhere between the hours of 2 PM CST and 6 PM CST. They said they blocked my account due to spam when the only person I even messaged yesterday was my husband. I asked the support person to tell me when my account was blocked since I was using imessage yesterday and then within a few hours I was blocked when I only messaged one person and he said "The system only shows that was yesterday. To be completely honest Kayla, it was just an error of the system or a bad interpretation of some message".

I just don't understand how they can do that to someone without any warning. My husband works in an area without a cell signal so we rely on imessages to communicate.

This just happened to me yesterday/resolved today. I haven’t spoken to anyone new so the mark as spam couldn’t be an option. Just really bad customer service honestly. I even requested them to go through my texts

This also happened to me. Spent hours on the phone with them until finally they told me my imessage was blocked for spam. I don't even use my imessage for business, simply personal texts.

I receive spam constantly though. This seems super unfair.

This just happened to me as well. And they said it would take 24 hours to resolve and it’s been three days now. Just on my MacBook not my phone! This sounds like BS to me. I have a Genius Bar appointment today now. I don’t understand how someone reported me as spam. I only text friends and family.

This also happened to me. I’m now waiting to see if 2x can be reinstated. I use my phone for my job too so I assume someone didn’t have my number and reported me… but I can’t figure out a way to just tell Apple it’s me, I’m not spamming people.

I just had this happen to me. The person I spoke to said they can't do anything about it. When I asked for a supervisor she claimed she was the supervisor. When I asked to speak to the person who was unwilling to fix my imessage they stated that that person doesn't accept calls. How did you end up?

Did you ever get this resolved? My number has been blocked and Apple will not unblock it. The person I spoke with escalated a ticket to manual review and they still denied it. My only recourse is to change the telephone number I've had for 22 years! Please tell me you found a solution.

This also just happened to my husband and today is the 3rd time and they said they can’t see who is reporting his number or when/if he will be unblocked. This is crazy! He uses his phone for his business and does not spam. He has a list of people who he sends messages to one at a time, not in a group text, who have asked to be texted when he is having an estate sale. It’s pretty sad that if apple puts a delete and report spam and someone even accidentally selects it instead of just delete, that it could have this crippling effect on someone’s account. As big as Apple is, they should have better tools to identify real spam and see the history of the persons messages as well as the account who is reporting people. I think this should be in the IOS fixes. This really is horrible to do to innocent people.

Was this your first or second time being blocked by them? Just curious because it's happening to me too for a second time and they're saying they can't unblock me right now and that I have to wait it out. I only text friends/family... SO frustrating.

this is my second time and they're telling me I have to wait for an unknown time period. could be 6 months or a YEAR!?!? I have a feeling someone higher up other than a senior advisor could do something about this. And it's frustrating for those of us that are not actually spamming people... With the technology they have today we shouldn't be having this issue. On another note, I'm glad you got it back!! Praying I do too... it's been 4 days of misery. I wonder if going into an apple store would help. I really don't want to change my # or get an android.

was it exactly 2 months or more or less? Just trying to see what others have experienced or if it truly is random with an unknown time frame? Also were you calling them asking for an update frequently?