iMessage - Potential Spam caused Block!

Dear Apple Support Team,

I hope you’re doing well. I’m reaching out regarding an urgent issue with my iMessage service, which appears to have been permanently blocked following reports of spam. I’d like to provide some context and respectfully request further assistance in resolving this, as it has a significant impact on my business operations.

This past weekend, I scheduled a large batch of text messages to go out to my customers early Monday morning. These were not unsolicited messages; they were sent to customers who had previously given me permission to contact them and provided me with their numbers, often in person, as part of my growing business. Unfortunately, despite these established relationships, several recipients reported my number as spam, which led to the current block.

I understand that the iMessage service can be blocked after repeated reports of spam and was previously informed that this could happen up to three times before a permanent block. However, this method of communication is a vital part of my business. It’s how I maintain contact with my customers, take orders, and provide ongoing support. Losing access to iMessage is disrupting my ability to operate efficiently, and though I can temporarily use my iPad for iMessage, it’s not a sustainable solution.

Since receiving the update that my iMessage was permanently blocked, I’ve taken several steps in an effort to resolve this issue. I’ve worked with my internal IT team, who successfully removed a spam block from my number. I also contacted Verizon, who confirmed they found and removed a spam block on their end as well. THIS IS A NEW UPDATE SINCE EVERYTHING ELSE HAPPENED. Despite these efforts, I’m still unable to use iMessage on my primary device.

All I’m asking is whether it might be possible to escalate this case and explore any additional steps that could be taken to reinstate my iMessage service. I understand if certain practices, such as large batch messaging, need to be adjusted moving forward, and I’m happy to make those changes. My main concern is retaining this phone number and the associated iMessage, as they are critical to my livelihood.

Thank you so much for your time and consideration. I sincerely hope we can work together to find a solution. Please let me know if there’s anything else I can do to assist with this process.