Apple TV Update stuck

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Apple TV Update stuck

Hi. The “Step 1 of 2: Preparing Update” has been stuck like this for a couple of hours. I suspect it’s because my Apple box hates my home wi-fi (despite all other machines that are further away from the wi-fi box being able to connect).

Usually with the Apple TV I have to switch to a personal hotspot from my phone. But, none of the remote controls are working because it’s stuck in this mode so I can’t change the wi-fi setting.

Shall I unplug?

Apple TV 4K, tvOS 16

Posted on Aug 16, 2023 03:43 PM

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Answer 1

Aug 17, 2023 12:13 PM in response to RiddlerMA

Hello RiddlerMA,

We see you have an Apple TV not completing an update. Due to the error you have and how long it's been, the next best step will be to get in touch with Apple Support directly. They can work through additional steps for this issue. You can reach them here: Get Support

You can also find the support phone number for your region at this link: Contact Apple for support and service

Take care.

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Apple TV Update stuck

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