Mac Mini M2 suddenly died

Question

pboro2018 Author

Level 1

4 points

Mac Mini M2 suddenly died

Hi, I bought a new Mac Mini M2 with 256GB HD and 16GB RAM. It arrived in May and I set it up for use. Everything has been fine. Until the other morning that is. I pressed the button to turn it on. No power and no power light. I tried the obvious, different power cord and different outlet. I tried hold the power button for 10 seconds, etc. No power, and no power light. I can't hear a fan or anything. It just won't power on. There's been no trauma to the device and there's been no issues at all. I took it to the local carry in shop after opening an Apple support case. The worker there told me it may just need to OS reinstalled. Does this sound like a dead motherboard? I'm really hoping I don't have to pay anything to have it fixed given it's almost brand new.

Posted on Jul 21, 2023 01:13 PM

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Answer 1

VikingOSX

Level 10

122,118 points

Jul 21, 2023 02:51 PM in response to pboro2018

You have 90 days of free Apple phone support, one year of warranty coverage, and more coverage if you opted for AppleCare+. You should schedule time with an Apple Store, or Apple Authorized Service Center regarding diagnostics and warranty work. Any other "carry-in" facility should not touch your Mac, and could void your factory warranty if they attempt to "service" your M2 mini.

If Apple does opt for a replacement, that 256 GB storage is insufficient for modern operating system and storage growth. Get more storage and I would say 512 GB is the lowest I would recommend. That 16GB RAM is also a minimum and more would be better. Neither are upgradeable on the current M2 mini though.

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Answer 2

pboro2018 Author

Level 1

4 points

Jul 22, 2023 04:44 AM in response to VikingOSX

Thank you for the reply. I did take the unit to a carry-in center that I scheduled through Apple care. It was them that referred to it as a carry-in as it's not an actual Apple store. My hope is they replace the unit if it does have a faulty board as it's only 2 months old. I doubt very much the sizing has anything to do with the issue and that sizing is right for my use case.

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Answer 3

hcsitas

Level 6

13,958 points

Jul 21, 2023 03:43 PM in response to pboro2018

Schedule Apple in-store repair, they will repair or replace for free.

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Answer 4

pboro2018 Author

Level 1

4 points

Jul 22, 2023 04:47 AM in response to pboro2018

If it is the logic board, do they typically replace the just the board or the whole unit? It's just 2 months old. The shop is an authorized Apple repair facility.

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