After click cancel free trial under subscription, nothing happens. Something is wrong with cancel subscription.

I’m not able to cancel subscription. After clicked cancel free trial, it spin a bit but then nothing happened . I tried to sign out, restarting my phone, nothing worked.

iPhone 11, iOS 16

Posted on Jun 2, 2023 09:42 PM

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Question marked as Top-ranking reply

Posted on Jun 2, 2023 11:40 PM

Speak directly to Apple Support

World-wide Apple Support -

Contact Apple for support and service – Apple Support


M1 Mac mini, macOS 13.4;  Watch, series 7 GPS/cellular, watchOS 9.5; iPad Pro 2nd Gen, iPadOS 16.5; iPhone 12 Pro, iOS 16.5; TV 4th Gen, tvOS 16.5; HomePods, audioOS 16.5 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Jun 2, 2023 11:40 PM in response to zhen258

Speak directly to Apple Support

World-wide Apple Support -

Contact Apple for support and service – Apple Support


M1 Mac mini, macOS 13.4;  Watch, series 7 GPS/cellular, watchOS 9.5; iPad Pro 2nd Gen, iPadOS 16.5; iPhone 12 Pro, iOS 16.5; TV 4th Gen, tvOS 16.5; HomePods, audioOS 16.5 and Airport Express w/ Airplay 2

Jun 2, 2023 11:43 PM in response to zhen258

After clicked cancel free trial, it spin a bit but then nothing happened

Check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

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After click cancel free trial under subscription, nothing happens. Something is wrong with cancel subscription.

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