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User profile for user: Dandelion1557
Dandelion1557 Author
User level: Level 1
4 points

Wifi and Bluetooth does not allow me to toggle on

Dear apple community,

I have an iphone12, it's 85 days out of warranty and my phone is in prestige condition.


This issue began two days ago, once I updated my iPhone. The phone will not allow me to toggle on both the wifi and bluetooth.

When I right corner grab the screen down, the phone will allow me to turn on the wifi and bluetooth but then immediately kicks me off.


To correct this issue, I reset the "network settings" same issue continued to proceed, it would kick me off of the wifi. I reset the phone to its original settings, and called a technician at apple but they're saying the only thing to do is see a Genius Bar representative.


I am so disappointed as a longtime apple user, as I mentioned may phone is in prestige condition, and this issue only began when I updated the system to IOS 16.4.1.


It's also worth mentioning I've never used a VPN (Just found out what that was from the representative) and I have very strict privacy settings on my phone (no face recognition and no location settings).



iPhone 12, iOS 16

Posted on Apr 28, 2023 2:57 PM

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User profile for user: justin_900
justin_900
User level: Community Specialist

May 1, 2023 1:55 PM in response to Dandelion1557

Hello Dandelion1557,


Welcome to Apple Support Communities!

We want to help get your iPhone connecting to your Wi-Fi and Bluetooth again.

We see you viewed the Apple Support page for If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support


Since you already followed these steps, and the issue remains when using the latest iOS version, see here:

  • "Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can't connect to any Wi-Fi networks, contact Apple."


This is from the Apple Support page you linked: If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support


Working with Apple Support will be the next best step as they can help further isolate the issue and setup a hardware repair if needed.

We hope this helps.

Cheers!

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Wifi and Bluetooth does not allow me to toggle on

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