No audio Friday live baseball games on TCL Google TV using Apple TV+ app

Issues - no audio on live stream during Friday night baseball on tcl google tv using Apple TV+ app. I checked the stream on my iPhone, good…on my nvidia shield, good. Other shows on the Apple TV+ app had audio and were fine. It was just the 2 games last Friday. Anyone else run into this? Obviously an app issue.

Apple TV App,

Posted on Apr 15, 2023 09:44 PM

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Posted on May 26, 2023 05:32 PM

I can't get sound on apple tv yankee game tonight


6 replies

Apr 22, 2023 09:00 AM in response to lauri117-2019

Hey lauri117-2019,


We'd recommend reviewing this article as it provides steps to help resolve Apple TV streaming issues: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


"If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content.


If the video quality is bad or it stops playing

  1. If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.
  2. If you're using a smart TV or streaming device, turn it off and back on again. If you're using an Apple device, restart it."


If you need further assistance, contact Apple Support here: Get Support


Thanks!

Apr 17, 2023 11:52 AM in response to lauri117-2019

Hello lauri117-2019,


From what you've shared you've only experienced no audio on specific live streams and only on your Apple TV. This indicates that the issue may have been isolated to those games specifically, especially if the behavior has not persisted over time. We recommend providing feedback to the channel if you continue to experience issues only when inside the Apple TV app.


Regards.

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No audio Friday live baseball games on TCL Google TV using Apple TV+ app

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